Note: The job is a remote job and is open to candidates in USA. Adaptive Security is a cybersecurity startup focused on stopping AI-powered cyberattacks. The Account Provisioning Contractor will manage demo account setup, resolve flagged issues, monitor provisioning requests, use AI tools, and coordinate handoffs to maintain continuous provisioning coverage during US core hours.
Responsibilities
- Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team
- Fix and resolve flagged account issues as they come in
- Monitor the provisioning-issues channel during core hours and escalate appropriately
- Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently
- Coordinate handoffs with morning and late-night contractors to keep provisioning continuous across the day
Skills
- Has a 4-year degree or is currently pursuing one - we care more about reliability, technical aptitude, and judgment than field of study
- Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy
- Organised under pressure: you can juggle competing requests and prioritise without dropping the ball
- Self-directed: comfortable working independently during your shift without constant oversight
- Interested in AI: you're curious about AI tools and use them to make your work faster and better
- Adaptable: comfortable in a fast-paced, high-growth startup environment
- Low ego, high reliability: you show up, do the work, and take pride in execution quality
Benefits
- Hybrid NYC office, ideally 3 days/week, with remote flexibility for the right candidate
- A high-performance, supportive team where your contribution is visible and valued
- Access to resources and mentorship to grow your skills throughout your contract
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