Note: The job is a remote job and is open to candidates in USA. Dizzion delivers secure digital workspace and managed services solutions that help businesses improve productivity, scalability, and efficiency. The Account & Project Manager owns customer relationships and project delivery for assigned accounts, coordinating cross-functional teams, managing timelines and risks, and ensuring contracted commitments are delivered clearly and professionally.
Responsibilities
- Own the product and delivery relationship for assigned managed services team accounts and serve as a trusted point of contact across customer stakeholders
- Develop a deep understanding of each customer’s business, environment, objectives, contracted services, priorities and success criteria
- Build strong relationships across operational, technical and executive stakeholders
- Establish account strategies and engagement plans that align Dizzion’s services to customer priorities and business outcomes
- Lead recurring customer meetings, business reviews, status calls and executive updates
- Maintain visibility into customer health, priorities, risks, concerns, upcoming needs and opportunities
- Proactively identify issues that could impact customer satisfaction, retention or delivery and coordinate resolution
- Partner with Sales and Customer Success leadership on renewals, expansion opportunities and broader account strategy
- Own project management for customer initiatives included within managed services agreements and contracted scopes of work
- Translate customer commitments and requirements into clear internal workstreams, deliverables, milestones, owners and timelines
- Coordinate work across Product, Development, Engineering, Support, Operations and other internal resources
- Maintain project plans, timelines, dependencies, action items, decision logs, risks and status
- Drive internal accountability for customer deliverables and proactively address delays, dependencies or resource constraints
- Ensure customer requests are appropriately scoped, prioritized, documented and routed to the correct internal teams
- Track work from intake through completion, ensuring customers receive clear and accurate updates throughout the process
- Manage changes in scope, priority, timing, or requirements and ensure implications are communicated internally and externally
- Escalate risks early and facilitate decisions required to keep work moving
- Create and deliver clear, professional customer-facing status reports and presentations
- Provide consistent updates on progress, milestones, open items, risks, dependencies and next steps
- Translate technical and development updates into language appropriate for business and executive stakeholders
- Set clear expectations around timelines, responsibilities, dependencies and delivery
- Prepare and lead recurring account reviews and executive business reviews
- Maintain accurate documentation of customer commitments, decisions, requirements and follow-up actions
Skills
- 5+ yrs of account management, customer success, project management, managed services, technical account management or a similar customer-facing role
- Demonstrated experience managing complex B2B technology or managed services accounts
- Strong project management skills, including managing multiple concurrent workstreams, timelines, dependencies, stakeholders and deliverables
- Experience working cross-functionally with Product, Engineering, Development, Support and commercial teams
- Strong customer relationship and stakeholder management skills, including comfort working with senior and executive-level customers
- Ability to understand technical concepts and translate them into clear business and customer communication
- Excellent written, verbal, presentation, and meeting facilitation skills
- Strong organizational discipline and attention to detail
- Ability to operate effectively in an environment where priorities may shift and multiple teams contribute to customer delivery
- SaaS, DaaS, cloud infrastructure, virtual desktop, IT managed services, or enterprise technology experience
- Experience managing enterprise or strategic accounts with complex technical environments
- Experience working with development or engineering teams on customer-specific requirements and deliverables
- PMP, Agile, Scrum, or related project management experience or certification is helpful but not required
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