Note: The job is a remote job and is open to candidates in USA. Lumelight is an integrated workplace administration and compliance business. They are hiring for an Account Manager in Verification Services to manage client relationships, coordinate resources, and oversee project timelines, ensuring high-quality deliverables from project kickoff to completion.
Responsibilities
- Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are consistently achieved
- Gather, review, and process all required client onboarding and implementation materials to support successful project execution and delivery
- Serve as the primary liaison between clients and Lumelight, building strong relationships through a clear understanding of client goals, business needs, and expectations
- Communicate effectively with clients and their representatives by facilitating meetings, responding to inquiries, providing status updates, and delivering project reports
- Partner closely with the Data Team to ensure accurate data collection, analysis, and timely completion of client deliverables
- Collaborate with cross-functional teams throughout the audit process to ensure alignment, transparency, and successful project outcomes
- Monitor project progress, identify risks or potential issues, and proactively communicate solutions to maintain project success
- Ensure all client deliverables are accurate, complete, and meet established quality and service standards
- Maintain detailed project documentation, client records, and communication logs in accordance with company processes and procedures
- Support continuous improvement initiatives by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness
- Perform other duties and special projects as assigned
Skills
- Education: High School Diploma, College preferred
- Years of experience: Minimum of 1-3 years of experience in client services, account management, project coordination, customer support, or a related field. Experience in health benefits, insurance, healthcare, or professional services is preferred but not required
- Technical knowledge: Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing
- Required software: MS Suite, Teams
- Other requirements: Demonstrated ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities
- Superior problem-solving ability, preferably within a customer environment
- Superior account management, time management and organizational skills and the ability to quickly adapt to multiple priorities
- Strong analytical and critical thinking ability
- Excellent written and verbal communication
- Demonstrated relationship building skills including engaging, persuading, debating, and gaining credibility with key parties involved throughout the audit process
- Experience in health benefits, insurance, healthcare, or professional services
Benefits
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance
- Paid Time Off
Company Overview