Note: The job is a remote job and is open to candidates in USA. Hassle Free Home Services is seeking an experienced Inbound Sales Trainer & Coach to enhance their lead-conversion team. The role involves leading the inbound sales department, coaching representatives, and refining sales strategies to achieve high conversion rates and revenue targets.
Responsibilities
- Lead the inbound sales and lead-conversion department — its people, its numbers, and its culture of excellence
- Hire, onboard, coach, and develop Customer Sales & Service Representatives through call reviews, live coaching, role-play, and one-on-ones
- Build and refine the conversion playbook: scripts, objection handling, follow-up cadences, and best practices grounded in real home services experience
- Set clear KPIs and hold the team accountable to conversion rate, speed-to-lead, booking rate, and revenue targets
- Analyze performance data and call recordings to diagnose what's working, coach the gaps, and continuously raise the team's close rate
- Step in on the highest-value or most difficult leads personally when needed, modeling elite selling for the team
- Partner closely with ownership, marketing, and field operations to align lead flow, quality, and the customer experience
Skills
- 5+ years of hands-on experience in the home services industry
- Experience in personally selling, managing, and coaching others to convert inbound leads into booked jobs
- Ability to lead the inbound sales and lead-conversion department
- Experience in hiring, onboarding, coaching, and developing Customer Sales & Service Representatives
- Ability to build and refine the conversion playbook including scripts, objection handling, and best practices
- Experience in setting clear KPIs and holding the team accountable to conversion rate, speed-to-lead, booking rate, and revenue targets
- Ability to analyze performance data and call recordings to coach the team
- Experience stepping in on high-value or difficult leads personally
- Ability to partner closely with ownership, marketing, and field operations
- 10+ years of experience in home services (HVAC, plumbing, electrical, roofing, remodeling, restoration, pest control, or similar)
- Documented track record of converting inbound leads and driving revenue
- Proven experience coaching, training, and leading sales representatives or CSR teams
- Deep command of home services sales including pricing, objection handling, and closing over the phone
- Ability to build a repeatable playbook and instill discipline and urgency across a team
- Strong leadership presence
- Fluency with CRM and field service software
- Genuine passion for developing people and enhancing homeowner experience
Benefits
- Competitive base salary, commensurate with experience
- Health/vision/dental insurance
- PTO
- This is a remote role
Company Overview