Note: The job is a remote job and is open to candidates in USA. Eleos Health is a digital health SaaS company supporting community-based behavioral health, hospice, and home health care teams with AI-powered tools. The Account Manager will manage and grow existing customer relationships, drive retention and expansion revenue, own renewals and expansion sales cycles, and collaborate with internal teams to improve customer outcomes.
Responsibilities
- Manage and grow a book with significant ARR expansion responsibility
- Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
- Drive customer retention, adoption, and long-term account health
- Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences
- Sell new products, modules, and features aligned to customer needs and outcomes
- Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
- Net Revenue Retention (NRR) and expansion quota ownership
- Own renewals end-to-end, including contract discussions and pricing conversations
- Develop account plans aligned to customer goals and Eleos growth objectives
Skills
- 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
- Proven track record of expanding revenue within an existing customer base
- Strong consultative selling and discovery skills
- Ability to manage a pipeline and accurately forecast expansion revenue
- Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures
- Excellent communication, presentation, and relationship-building skills
- Comfort working in a fast-paced work environment
- Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
- Comfort analyzing usage data and outcomes to inform expansion and retention strategy
- Experience in digital health, health tech, or healthcare SaaS
- Familiarity working in a healthcare vertical
- Understanding of healthcare workflows or regulated environments
Benefits
- A team of amazing people with a shared vision and the infinite drive to make it happen
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy
- Fully remote work environment
- Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance
- Significant equity and 401(k) plans matched to 4%
- Company sponsored retirement plan
- Global business travel insurance for you and any dependents traveling with you
- Domestic conference budget and annual learning & development stipend
- Remote work stipend
- Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments
- Fertility treatment and family planning coverage
- Employee resource groups and team-driven celebrations and events
Company Overview