Note: The job is a remote job and is open to candidates in USA. Zoetis is a leading animal health company that develops and commercializes vaccines, medicines, diagnostics, biopharmaceuticals, and digital solutions for animals. The Account Manager, Retail will own strategic omnichannel retail relationships, develop customer and Joint Business Plans, drive profitable growth, manage financial performance, and coordinate cross-functional execution across companion animal prescription and OTC portfolios.
Responsibilities
- Own customer strategy and growth: Build and execute 12 -18 month customer business plans and Joint Business Plans for assigned Drive and Develop Accounts. Deliver profitable growth through distribution, assortment, product placement, promotions, and new opportunities aligned to Zoetis priorities
- Lead customer relationships: Develop trusted relationships with senior and cross-functional customer contacts; lead customer meetings, business reviews, negotiations, and planning sessions; and serve as the primary link between customers and Zoetis
- Drive commercial execution: Lead or support complex negotiations, annual terms, promotional and go-to-market plans, and activation of customer commitments. Use customer POS, market and category data to identify opportunities and make effective recommendations
- Manage financial performance: Manage customer budgets and trade spending with a focus on profitable growth and ROI. Apply financial and net revenue management principles, contribute to account-level P&L decisions, and maintain accurate sales forecasts
- Mobilize the organization: Coordinate Marketing, Finance, Operations, Supply, Sales, and other partners to deliver plans, resolve issues, and improve customer execution. Communicate risks and opportunities clearly and escalate issues early
- Protect the business: Ensure account plans and customer activity align with Zoetis strategy, contract requirements, pricing policies, and MAP compliance expectations. Establish and monitor KPIs, including net sales growth, profitability, partnership strength, and execution quality
Skills
- Bachelor's degree in business, marketing, or a related field, plus 5+ years of experience in account management, sales, marketing, customer development, or commercial operations
- Experience in animal health, consumer packaged goods, retail, e-commerce, home delivery, or a related customer-facing industry is required
- The successful candidate will have a demonstrated record of developing and activating customer business plans, managing senior relationships, navigating complex negotiations, and using commercial data to drive decisions
- Strong financial acumen, including customer P&L concepts, net revenue management, trade spending, budget management, and ROI, is expected, along with advanced proficiency in Excel and PowerPoint and excellent communication, presentation, influencing, and organizational skills
- The role requires periodic travel of approximately 15 -20%
- All applicants must possess or obtain authorization to work in the US for Zoetis
- Experience with omnichannel retail, companion animal health, veterinary products, pet care, pharmacy, or consumer health is preferred
- An MBA or other relevant advanced degree is a plus
Benefits
- This position is also eligible for short-term incentive compensation.
- This position is also eligible for long-term incentives.
- Healthcare and insurance benefits beginning on day one
- A 401K plan with a match and profit-sharing contribution from Zoetis
- 4 weeks of vacation
- Remote U.S. position
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