Note: The job is a remote job and is open to candidates in USA. HealthMark Group provides health IT solutions, with Purview offering secure software for viewing, sharing, and analyzing medical imaging data. The Account Manager will manage and grow a portfolio of Purview clients, serving as their primary advisor, coordinating issue resolution, supporting retention, and driving renewals and expansion revenue.
Responsibilities
- Serve as the primary point of contact and trusted advisor for an assigned portfolio of Purview clients
- Know each client's needs, workflows, and definition of success to build trust and turn clients into long-term Purview advocates
- Expedite client issues and coordinate with cross-functional teams to mitigate friction and protect client satisfaction
- Upgrade legacy clients to current account plan structures
- Set up new and expansion customer contracts in the company billing system
- Keep clients informed of relevant product updates, educational content, and best practices to reinforce Purview's role as an industry leader
- Collaborate with the onboarding team to ensure clients have a strong first impression and smooth transition onto Expert View and Purview Image usage
- Lead retention efforts for at-risk accounts, and if the account is ultimately lost, manage a clean, respectful offboarding that preserves the relationship for future opportunities
- Document and track client meetings, critical conversations, issues, and account activity in the company CRM to ensure proper follow-up and identify trends
- Maintain strong working knowledge of Expert View, Purview Image, and related imaging/EMR workflows to guide clients toward optimal usage of the platform
- Proactively farm the existing client base to uncover upsell, cross-sell, expansion, and referral opportunities across additional users, locations, imaging volume, and complementary products
- Build and manage a pipeline of expansion opportunities within assigned accounts, accurately tracking activity, forecasts, and outcomes in the CRM
- Identify data and usage trends that support upgrading accounts to higher volume plans
- Own the full expansion sales cycle for existing clients, including needs discovery, proposal, negotiation, and closing
- Partner with Sales and Product teams to package and position new offerings to existing clients
- Support contract renewals by demonstrating ongoing value and addressing risk factors well ahead of renewal dates
- Meet or exceed individual retention, expansion, and revenue growth targets for the assigned portfolio
Skills
- • College degree or at least 2-3 years of experience working with client accounts, account management, or client success
- • Comfort and confidence engaging in revenue-oriented conversations, including identifying needs and proposing paid solutions
- • Effective verbal and written communication skills that demonstrate professionalism and a client-first approach
- • Strong organizational skills; able to manage a multi-client portfolio and shepherd the right resources to ensure timely follow-through
- • Self-sufficient and disciplined; able to work independently while tracking toward individual and team goals
- • Able to stay positive and measured when faced with challenges, methodical in your work, and eager to learn
- • Knowledgeable of Microsoft applications including Excel; experience with a CRM (HubSpot or similar) preferred
- • Ability to travel up to 10% for in-person client meetings and Company or team-mandated events
- • Prior experience in a blended client success / account management role that included renewal or expansion revenue responsibility
- • Experience selling or supporting healthcare, medical imaging, legal, veterinary, or research-oriented clients
- • Familiarity with medical imaging or EMR workflows (DICOM, PACS, VNA, RIS) or a demonstrated ability to learn technical products quickly
- • A “hunter-farmer” mindset: equally comfortable nurturing relationships and pursuing incremental revenue opportunities
Benefits
- Remote work
- Own a meaningful book of business and see the direct, visible impact of your work on both client satisfaction and revenue growth.
- Work with Purview Image and Expert View clients across healthcare, legal, veterinary, and research settings on real-world, mission-driven use cases.
- Build a career path that blends client success and revenue-generating account management skills.
- Contribute to a mission-driven organization improving access to medical information and supporting better patient outcomes.
- Collaborate with a dedicated team where ownership, initiative, and a client-first mindset are valued.
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