Note: The job is a remote job and is open to candidates in USA. InComm Payments is a financial technology company specializing in innovative payment solutions. The Account Manager I supports strategic and assigned client accounts through account operations, client communications, reporting, project coordination, implementation activities, and process improvement initiatives.
Responsibilities
- Provide day-to-day operational and administrative support to the Account Management team across a portfolio of strategic client accounts
- Manage day-to-day support for an assigned set of client accounts
- Coordinate client requests and internal follow-up activities to ensure timely delivery and resolution
- Maintain a high level of responsiveness and customer service for both internal and external stakeholders
- Assist in preparing reports, presentations, business reviews, and other client-facing materials
- Track account performance, deliverables, project milestones, and key initiatives, providing regular updates to leadership and internal stakeholders
- Support implementation activities, product launches, catalog updates, and operational initiatives
- Identify opportunities for process improvements and operational efficiencies
- Support strategic projects and special assignments as directed by leadership
Skills
- 1–3 years of experience in account management, customer success, client services, operations, project coordination, or a related field
- Strong communication skills, both written and verbal
- Demonstrated proactivity and responsiveness to internal and external requests
- Strong organizational skills and attention to detail with the ability to manage multiple priorities
- Strong analytical skills with the ability to interpret data, identify trends, and support business recommendations
- Ability to work independently while collaborating effectively within a team environment
- Experience creating reports, presentations, and client communications
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- Ability to learn new products, technologies, and business processes quickly
- Bachelor's degree in Business, Marketing, Communications, or a related field preferred
- ECommerce, incentives, gift card, fintech, or technology industry experience preferred
Benefits
- Fully remote position
- Eligible for the Employee Referral Bonus Program - Tier II
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