Note: The job is a remote job and is open to candidates in USA. Marketlab is hiring an Account Manager to grow sales within an assigned territory and build long-term customer relationships. The role manages accounts, identifies customer needs, presents healthcare product solutions, and works with internal teams to support sales and customer satisfaction.
Responsibilities
- Grow sales and gross profit using relationship-based selling techniques with existing and new customers
- Generate highly profitable sales and create customer loyalty by leveraging value-added services
- Build customer loyalty and retention through daily outbound calls and face-to-face visits
- Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions. Exceed goals and objectives of various outbound contact situations. Gain greater share of customers’ annual spend of consumable goods
- Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting
- Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms
- Prepare and present quotations to customers establishing pricing based on profit margin guidelines Follow up on the status and close the sale
- Contact targeted customers to better understand customer needs and establish the company as a preferred supplier
- Enter and maintain accurate customer and pertinent data for new and current customers into CRM database
- Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies
- Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations. Makes suggestions and proposals for ways to improve effectiveness
- Troubleshoot problems regarding established customer accounts. Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints
- Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns
Skills
- Five or more years of sales experience
- Demonstrated success in relationship building, selling skills, creating greater customer loyalty, and accomplished in achieving goals in spite of barriers or difficulties
- Energetic, self-directed and excited about growing the company and increasing market share
- Proficient with Microsoft Office and/or Google Workspace
- Familiarity with navigation of customer relationship databases
- Bachelor's degree in Sales, Marketing, Business, or Healthcare related field is preferred
- Equivalent experience
- Inside sales experience
- Healthcare sales or hospital procurement experience
- Selling consumable items in business-to-business situations
Company Overview