Note: The job is a remote job and is open to candidates in USA. Dodge Construction Network is dedicated to empowering the construction industry with transformative insights and data. They are seeking an Account Manager to support client growth and retention by building strong relationships and delivering ongoing value, primarily working with small to mid-sized businesses in the commercial construction sector.
Responsibilities
- Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
- Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities
- Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns
- Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
- Use data and insights to reinforce product value and effectively overcome objections
- Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
- Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience
- Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices
- Achieve key performance metrics related to retention, renewals, upsell, and engagement
- Maintain accurate and timely documentation of all client interactions within CRM systems
- Continuously build knowledge of products, industry trends, and best practices
Skills
- Bachelor's degree in a related field and/or equivalent education and work experience
- 2+ years of professional experience in account management, customer-facing, or related roles
- Strong relationship-building skills with a client-focused mindset
- Ability to identify customer needs and provide thoughtful solutions
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and time management abilities
- High level of integrity and ownership of outcomes
- Ability to quickly learn and apply SaaS products
- Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)
- Basic understanding of the construction industry or the ability to learn quickly
- A willingness to travel as needed for face-to-face meetings with accounts
- Experience in a SaaS or customer-facing environment
- Familiarity with CRM or order management systems
Company Overview