Note: The job is a remote job and is open to candidates in USA. Runpod is hiring an Enterprise Account Manager to nurture and grow relationships with existing customers of its AI infrastructure platform. The role focuses on retention, renewals, account expansion, customer health, and coordinating with internal teams to resolve issues and support customer growth.
Responsibilities
- Serve as the main point of contact for a portfolio of existing accounts
- Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene
- Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans)
- Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings
- Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers
- Build account plans, forecasts, and growth strategies for each client
- Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership
- Handle contract renewals, negotiation, and escalations
- Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
- Occasionally assist in onboarding or transitions of new clients within your portfolio
- Periodic travel to visit top customers or represent Runpod at key industry events
Skills
- 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure)
- Strong technical acumen with the confidence to engage both developers and executives
- Strong relationship skills; ability to manage multiple stakeholders (technical and business)
- Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention
- Comfortable analyzing usage data, spotting trends, and making recommendations based on that
- Excellent communication (verbal and written) and presentation skills
- Proficiency with CRM, analytics tools, and Slack-like collaboration platforms
- Self-starter and ability to take ownership of accounts end-to-end
- Eligible to work in the United States
- Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling
Benefits
- Uncapped commission; expansion within your book creates real potential to earn above your target OTE.
- Meaningful equity; everyone on the team receives RSUs.
- Generous medical, dental & vision plans.
- Flexible PTO — take the time you need to recharge.
- Remote work first for most roles.
- A passionate team on the cutting edge of AI infrastructure, where culture, learning, and ownership are at the heart of how we scale.
- $1,200 Home Office & Equipment Stipend.
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