Note: The job is a remote job and is open to candidates in USA. Jasper is hiring an Enterprise Account Manager in its Customer Success organization to manage and grow relationships with enterprise customers using its Marketing AI platform. The role is responsible for customer adoption and outcomes, retention and renewals, expansion revenue, and cross-functional customer advocacy.
Responsibilities
- Serve as a trusted advisor, ensuring customers achieve maximum value and broad adoption of Jasper’s platform
- Develop and execute customer engagement strategies while serving as a trusted product expert, helping customers adopt best practices and maximize the value of Jasper's AI solutions across industries and business functions
- Track verified outcomes among account usage
- Deliver strategic business reviews and executive touch points (QBRs, roadmap discussions) that highlight ROI, adoption, and innovation
- Enable new users
- Own and manage a focused portfolio of Jasper’s enterprise customers, accountable for retention, renewal, and expansion revenue
- Develop and execute strategic account plans by engaging key stakeholders across the organization, aligning to business goals, driving adoption, and identifying new use cases and expansion opportunities
- Lead renewal and expansion cycles end-to-end, from discovery through close, collaborating cross-functionally with Product and Legal
- Forecast and manage pipeline for renewals and expansions with consistency and accuracy
- Ensure on-time renewals through proactive engagement, early risk identification, and strong commercial discipline
- Maintain high account coverage activity through regular engagement with key stakeholders and executive sponsors
- Collaborate closely with Sales, Support, Product, and Engineering to share customer feedback, resolve escalations, and deliver outstanding customer experiences
- Advocate for your customers internally and influence Jasper’s product roadmap by representing the voice of the customer
Skills
- 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, including 2+ years managing enterprise accounts
- Proven success driving renewal, retention, and expansion revenue within large, complex organizations
- Strong discovery and demo capabilities; able to tailor value narratives to executive audiences
- Excellent communication and presentation skills, confident in both strategic and operational discussions
- Technical fluency with SaaS platforms and enterprise systems (APIs, integrations, security, etc.)
- Strong business acumen and the ability to link customer goals to Jasper's Marketing AI impact
- Curiosity about AI and enthusiasm for helping global brands innovate with Jasper's platform
- Experience selling services or value-based solutions a plus
Benefits
- Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
- 401(k) program with up to 2% company matching
- Equity grant participation
- Flexible PTO
- FlexExperience budget ($900 annually) to help you make the most of your time away from work
- FlexWellness program ($1,800 annually) to help support your personal health goals
- Generous budget for home office set up
- $1,500 annual learning and development stipend
- 16 weeks of paid parental leave
- Fully remote position, open to candidates located within the continental US
Company Overview