Note: The job is a remote job and is open to candidates in USA. Graymont is a trusted global leader in essential calcium-based solutions, and they are seeking a highly motivated Account Manager to support its sustainable development initiatives. The role involves managing business relationships, identifying growth opportunities, and collaborating with various departments to optimize client accounts.
Responsibilities
- Apply technical and chemical knowledge and skills to the lime industry to optimize business relationships while actively contributing to maintaining and developing client accounts
- Proactively lead a strategic customer account planning process, developing mutual performance objectives
- Maintain close relationships with clients at various organizational levels, including senior management, operations, technical services, and supply chain
- Identify and develop growth opportunities by collaborating with customer service, marketing, operations, logistics, finance, and other Graymont functions to capitalize on these opportunities
- Negotiate pricing and contract terms with current and potential customers to achieve the company's profitability goals
- Understand customers' diverse operations to provide technical support regarding the use and handling of our products. Work collaboratively with plant personnel to meet customer expectations for product quality
- Develop a key understanding of the overall lime market and its various challenges (supply chain, competition)
- Participate in preparing the sales budget and operational plans, and regularly provide accurate updates to sales forecasts
- Adhere to established sales processes, including the use of various tools for producing reports and statistics required by the director
- Support the credit department regarding overdue accounts and assist in their collection
Skills
- Bachelor's degree in engineering, technical studies (engineering, chemistry, etc.), or a similar discipline. Equivalent experience will be considered
- A minimum of ten (10) years of experience in sales
- Demonstrates, with concrete examples, a deep understanding of chemical and technical concepts to solve complex challenges and provide innovative solutions in a constantly evolving environment
- Proficient in the MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to travel within the US (estimated 30% to 50%) and occasionally across North America
- Experience in industrial markets and the mining sector is an asset
- Operational experience to understand customer pain points and the practical application of products
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