Note: The job is a remote job and is open to candidates in USA. BookingCentral provides reservation and management software for rental and recreation businesses. The Account Manager / Customer Support Specialist will support existing customers, build relationships, provide hands-on software assistance, and help customers maximize the platform through onboarding, troubleshooting, account management, and proactive support.
Responsibilities
- Build and maintain relationships with existing customer accounts through regular check-ins and proactive support
- Help customers use BookingCentral features and workflows, monitor account health, and address concerns before they escalate
- Respond to support tickets, emails, phone calls, and text inquiries in a timely and professional manner
- Troubleshoot software issues, guide customers through solutions, and escalate technical bugs or development requests appropriately
- Identify opportunities for account expansion and assist with renewal conversations and long-term customer satisfaction
- Support customer onboarding and training, document recurring issues, and improve help articles and support procedures
- Maintain accurate CRM records and coordinate with sales, onboarding, development, and leadership
- Assist with testing new features and improving customer communication and support workflows
Skills
- You understand how to speak to a small business audience—especially those in tourism or recreation
- You can explain software features in a way that's clear, benefit-focused, and engaging
- You are comfortable working independently, managing deadlines, and bringing new content ideas to the table
- At least 2 years of experience in customer support, account management, customer success, or SaaS operations
- Excellent communication skills by phone, email, and video meeting
- Ability to learn software quickly and troubleshoot operational and technical questions
- Strong organization, attention to detail, and follow-through while managing multiple customer conversations
- Ability to work independently from a home office and collaborate effectively with a remote team
- A customer-first, solution-oriented approach and comfort working in a fast-paced environment
- Experience with SaaS platforms, booking software, customer onboarding, Pipedrive, or the boating, RV, recreation, tourism, or rental industries is a plus
Benefits
- Paid Time Off after 3 months of employment
- Flexible work schedule
- Work from home
Company Overview