Note: The job is a remote job and is open to candidates in USA. Transportation Insight is a logistics company that provides analytical and relationship management services to clients. The Account Manager will act as a logistics expert, ensuring client satisfaction through data analysis and interdepartmental communication.
Responsibilities
- Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings
- Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance
- Interdepartmental Communication at all levels both internally & externally for process improvements & client requests
- Conduct monthly client reviews. Review company tools and services available to assigned clients
- The document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable
- Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable
- Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes
- Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service)
- Provide training and direction to Logistics Analyst personnel
Skills
- Bachelor's degree required
- Direct and external industry experience minimum 3-5 years
- Language and Mathematical Skills
- Reasoning ability
- Detail oriented
- Self-starter
- Strong work ethic
- Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance
- Detailed knowledge of transportation
- Ability to execute Microsoft application
Benefits
- Competitive compensation package plus eligibility for associate bonus plan
- Paid and floating holidays
- Paid health days
- Paid time off (PTO)
- Paid parental leave
- Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching
- Basic and Supplemental Life Insurance
- Short-term and Long-term Disability
- Mental health aid through our Employee Assistance Program (EAP)
- Build relationships and take part in learning opportunities through our Employee Resource Groups
- Access to professional development resources such as LinkedIn Learning
- Referral Program eligibility
Company Overview