Note: The job is a remote job and is open to candidates in USA. Buildout is an AI deal engine for commercial real estate brokerages that automates workflows from first contact to commission. The Account Manager will own renewals and growth across a high-volume book of business, manage customer relationships, monitor account health, and coordinate cross-functional support to drive retention and customer value.
Responsibilities
- Consistently hit monthly and quarterly targets
- Build and maintain a living account plan, tying customer goals to Buildout workflows and including org map, renewal history, risk signals, expansion history, and key dates, as the system of record rather than something carried in memory
- Monitor account health through Salesforce, Planhat, and usage insights to catch churn triggers early. With a large book, the discipline isn't perfect recall; it's knowing exactly where to look and getting up to speed on any account in minutes, not hours
- Own the renewal calendar and drive early engagement, renewing customers at least 60 days ahead of contract start date
- Maintain immaculate CRM and pipeline hygiene, so every account's next step, risk status, and forecast category is clear to anyone who opens the record
- Represent Buildout in the market through conferences, customer events/meetings, and networking opportunities; this may include travel up to approximately one week per quarter as part of building relationships and driving revenue
- Understand the account's business, be a student of CRE and our competitive landscape
- Serve as the customer’s internal champion and quarterback cross-team triage by collaborating with Product, Support, Sales, Implementation, Finance, and Customer Success to unblock issues, deliver insights, shape scalable playbooks, and strengthen customer outcomes
- Exercise real judgment on risk level: step back cleanly on routine hand-offs, stay close and track the fragile ones; know the relationship stays the AM's to protect either way
- Show up as one unified voice to the customer even when several internal teams are involved behind the scenes
- Improve our AM motion by testing processes, sharing learnings, supporting education initiatives (webinars/trainings), and contributing to a collaborative, accountable, high-growth team environment
- Approach every conversation with curiosity and empathy, seeking to understand the customer’s point of view and treating issues as problems to solve, not threats to manage
- Meet setbacks with ownership and reflection, not defensiveness. When something goes wrong, the expectation is "what could I have done differently here," not justification or blame-shifting
Skills
- • B2B SaaS account management experience with a focus on retention and expansion (years of experience required varies by level)
- + Associate level: experience in customer success, service, or sales
- • Experience managing a high-volume book of business and proven ability to consistently hit revenue targets
- • Experience nurturing customer relationships
- • Experience with Salesforce (required); Planhat, ChurnZero, Gainsight or other Customer Success tooling is a plus
- • Experience in the Commercial Real Estate industry is a plus
Benefits
- Variable commission, typically following an approximately 70% base / 30% variable pay mix
- 2 medical plans to choose from
- 100% coverage of employee dental and vision insurance premiums
- HSA seed
- Company-paid STD, LTD, life insurance, and telemedicine
- A wellness benefit of $400/year
- Flexible PTO
- 14 paid company holidays
- Paid parental leave
- Give back days
- 401(k) with 4% company match and immediate vesting
- A fully remote work culture
- Monthly remote work reimbursement ($600/year)
- An annual, in-person company kickoff
- Challenging problems to solve with a committed and supportive team who are invested in your growth and development
- A wonderfully quirky culture where you’re encouraged to bring your whole self to work
Company Overview