Note: The job is a remote job and is open to candidates in USA. Reserv is an insurtech focused on using AI and automation to improve insurance claims. The Account Manager serves as the strategic partner and relationship owner for key customers, managing relationships, driving retention and growth, coordinating cross-functional delivery, and optimizing the customer journey.
Responsibilities
- Develop and nurture deep, trust-based relationships with key stakeholders across your accounts
- Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria
- Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement
- Stay informed on industry trends, regulations, and competitive shifts that may impact your customers
- Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops
- Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales
- Execute customer success strategies tailored to your customer segment and business priorities
- Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives
- Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication
- Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements
- Support seamless handoffs from Onboarding to post-go-live engagement
- Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization
- Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle
Skills
- Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
- 6+ years of experience in Customer Success, Account Management, or Customer Services
- Are passionate about building strong customer partnerships and delivering measurable value
- Have experience running performance business reviews or executive business reviews with enterprise customers
- Thrive in cross-functional environments and can influence without authority
- Possess strong organizational and project management skills — able to juggle multiple customers and priorities
- Have a deep sense of accountability and ownership; you don't let balls drop
- Bring curiosity and creativity to problem solving
- Are excited to help build — not just execute — a world-class CS function
- Preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery
- Have an understanding of the P&C Insurance industry and claims value chain (a plus)
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
Company Overview