Note: The job is a remote job and is open to candidates in USA. Intuit is seeking a payroll tax professional to join its Payroll Tax Operations team. The Senior Payroll Tax Operations and Services Associate will resolve complex payroll tax notices, corrections, amendments, and filings while managing high-volume casework, maintaining compliance, and mentoring colleagues.
Responsibilities
- Execute full-cycle payroll tax case work for assigned accounts: process payroll runs accurately, audit pre- and post-payroll output, manage tax filings and payments, and maintain compliance across all active jurisdictions
- Independently research and resolve complex State and Federal payroll tax notices, including balance-due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices, owning each case from intake through confirmed closure
- Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt
- Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership
- Support payroll correction workflows: identify the source of a payroll error, quantify tax impact across affected quarters, document the correction audit trail, and see the resolution through to completion
- Manage personal WIP queue with discipline: prioritize cases by SLA date, flag aging cases before they breach SLA, and maintain thorough case documentation from first touch to closure
- Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies
- Actively contribute to SOP and KB updates: flag outdated content, suggest revisions, and document solutions to previously unresolved issues
- Participate in cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and actively seek coaching and development from Staff Payroll Tax Processor and managers
Skills
- 2–3+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states, not just general payroll administration
- Working knowledge of IRS and state agency notice types; able to read a notice, identify the type, understand the agency's claim, and determine the appropriate resolution path
- Demonstrated experience resolving State and Federal payroll tax notices independently, including balance-due notices, penalty assessments, SUI rate change notices, and deposit mismatch notices
- Comprehensive knowledge of tax payment and filing regulations; solid understanding of the distinction between employee and employer tax responsibilities across federal and state jurisdictions
- Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more
- Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures
- Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions
- Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce
- Excel/Google Sheets skills required: VLOOKUP, pivot tables, and reconciliation auditing; able to trace a tax discrepancy through a spreadsheet independently
- Strong written and verbal communication skills; able to interact professionally with state and federal tax agencies and document case activity clearly and completely
- Equivalent experience accepted
- Fundamental Payroll Certification (FPC) required!
- Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage
- Associate's or Bachelor's degree in Accounting, Business, or Finance preferred
- CPP preferred for candidates with 4+ years of experience
- Active pursuit of CPP is viewed favorably
Benefits
- Working year-round with flexible hours and schedules
- Eligible for overtime pay
- Eligible for a cash bonus
- Equity rewards and benefits
- Actively seek coaching and development from Staff Payroll Tax Processor and managers
Company Overview
Company H1B Sponsorship