Note: The job is a remote job and is open to candidates in USA. QTL is seeking an Account Manager to support lighting projects and provide excellent customer service to representative firms and clients. The role manages projects from quotation through shipment and post-sales requirements, coordinating with customers, sales teams, and internal technical and operational stakeholders.
Responsibilities
- Serve as the right hand of the sales team to manage projects from start to fruition and post sales requirements
- Act as the liaison between customers and internal technical teams to ensure all BOMs are accurate and timely
- Coordinate any changes required to successfully provide revised documentation in a clear and efficient manner
- Communicate interdepartmentally on project status, product development, custom requests and sales collateral needs
- Follow-up with customers to keep open projects on track and schedule
- Organize pricing structures for different types of customer bases
- Review project layouts, fixture schedules and requests to provide project quotations
- Coordinate with new OEM customers to provide efficient processes and quotations to grow the relationship through thorough, professional and timely communication
- Receive, review and coordinate release of purchase orders
- Communicate with colleagues to relay proper information for successful order entry
- Review product and material stock levels to provide lead times and manage customer expectations of order completion
- Make sure all info in CRM and ERP is correct and proper documentation is uploaded
- Additional responsibilities as required
Skills
- Previous account management experience required
- Experience in a client facing role required
- Excellent verbal and written communication skills
- Bachelor's degree or equivalent experience
- Lighting industry experience a plus, but not required
Benefits
- Remote work supporting West Coast hours
Company Overview