Note: The job is a remote job and is open to candidates in USA. WebMD, through Medscape, is seeking an experienced Account Manager to oversee client satisfaction and programme delivery for assigned Medical Affairs accounts. The role owns client relationships, manages project timelines and deliverables, evaluates programme effectiveness, and coordinates with internal teams to meet client objectives.
Responsibilities
- Member of a broader account team supporting project execution across a range of clients, which can include project kick-off, development and updates, metric reports
- Building and maintaining strong relationships with various internal stakeholders (ie. Marketing, Product Development, Audience Generation, Content Development, Outcomes and Insights) that will assist in smooth and on-time project execution and impact future business by communicating client needs and expectations
- Manage timelines for digital programs for efficient and on time delivery
- Assisting in the development and maintenance of business relationships with current and prospective pharmaceutical, medical device and other clients in conjunction with sales colleagues as appropriate, including the ability to translate client priorities and expectations clearly across internal development teams
- Staying abreast of overall project implementation across all external and internal development teams including use of an electronic task management system
- Able to implement processes and procedures; managing the project scope and timeline
- Working with other departments to streamline processes to allow for efficient timelines; Communicating client needs and expectations clearly across development teams
- Able to effectively trouble shoot and find solutions to meet client’s and internal stakeholders’ expectations
- Time permitting, staying abreast of client news, market conditions, competitive activities, educational and technological trends through ongoing research and engagement at industry and medical conferences, literature reviews and other sources
- Align client programme objectives and project timelines as part of start-up process
- Implement programmes to meet client objectives
- Deliver and discuss reporting
Skills
- • Bachelors' Degree required
- • Minimum of 3 years of account management and/or project management experience in a digital / healthcare agency setting
- • Occasional travel
- • Experience in the Medical Affairs/Medical Communications industry preferred
Benefits
- This position is also eligible for a discretionary company bonus, based upon business results.
- Health Insurance (medical, dental, and vision coverage)
- Paid Time Off (including vacation, sick leave, and flexible holiday days)
- 401(k) Retirement Plan with employer matching
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Commuter and/or Transit Benefits (if applicable)
Company Overview