Note: The job is a remote job and is open to candidates in USA. Overjoy is an AI-powered platform that helps modern brands and retailers streamline wholesale operations through data and automation. The Account Manager will manage and grow wholesale customer relationships, support onboarding and adoption, analyze account performance, and drive renewals and account expansion while collaborating with internal teams.
Responsibilities
- Serve as the primary point of contact for assigned accounts
- Understand client goals
- Ensure successful adoption and ongoing use of Overjoy’s AI-driven solutions
- Coordinating onboarding activities
- Conducting regular check-ins
- Analyzing account performance
- Identifying opportunities to expand usage and value
- Collaborate with internal teams such as product, operations, and support to resolve issues
- Communicate customer feedback
- Deliver a consistent, high-quality client experience
- Prepare reports
- Present insights
- Help drive renewals and account expansion
Skills
- Experience in account management, customer success, or client services, ideally in SaaS, technology, or wholesale/retail environments
- Strong communication and relationship-building skills, including the ability to present complex information clearly and professionally to diverse stakeholders
- Comfort working with data and analytics tools to interpret account performance, identify trends, and make recommendations that support customer growth
- Ability to manage multiple accounts, prioritize tasks, and work independently in a remote setting while maintaining high standards of responsiveness and organization
- Collaborative mindset with experience working cross-functionally with product, operations, and support teams to address customer needs and improve processes
- Proficiency with CRM or account management systems and common productivity tools; familiarity with AI-driven or data-driven platforms is a plus
- Prior experience in wholesale, retail, or e-commerce is beneficial, along with an interest in how AI can transform business operations
- Bachelor's degree in business, marketing, communications, or a related field, or equivalent practical experience
Benefits
- Health, dental, and vision insurance (U.S.)
- Free lunch
Company Overview