Note: The job is a remote job and is open to candidates in USA. Glammatic is an AI-powered growth platform for premium salons and spas, integrating marketing, operations, and client experience tools. The Account Manager will manage salon accounts through onboarding, product adoption, satisfaction, performance reviews, issue resolution, campaign coordination, and retention and upsell initiatives.
Responsibilities
- Manage a portfolio of salon accounts, ensuring successful onboarding, product adoption, and ongoing satisfaction across Glammatic’s integrated tools
- Serving as the primary point of contact, conducting regular check-ins, reviewing performance metrics, and identifying opportunities to optimize marketing, operations, and client experience for each account
- Collaborate closely with product, support, and marketing teams to resolve issues, implement best practices, and coordinate campaigns or feature rollouts
- Gathering client feedback, identifying upsell and retention opportunities, and contributing to processes that improve the overall customer journey
Skills
- • Highly Intelligent - high IQ & EQ, intellectually curious, excellent communication skills, well-rounded
- • Hard Working - resilient under pressure, likes the tradeoffs that come with startup growth, autonomous
- • Motivated - goes the extra mile, always seeking self-improvement, produces high quality work
- • Integrity - willing to have hard, honest conversations, cares about others, strives to be a good human
- • Client relationship management skills, including account stewardship, stakeholder communication, and expectation setting
- • Experience with customer success or account management processes, such as onboarding, retention strategies, and performance reviews
- • Ability to interpret data and metrics, including campaign performance, website traffic, and booking trends, to provide actionable recommendations
- • Familiarity with digital marketing concepts, such as SEO, social media management, and online reputation or profile optimization
- • Comfort working with AI-driven or SaaS platforms, including navigating dashboards, documenting issues, and coordinating with technical teams
- • Strong written and verbal communication skills, with the ability to explain complex concepts in clear, accessible language for non-technical users
- • Organizational and time management skills to handle multiple accounts, prioritize tasks, and meet deadlines in a remote environment
- • Demonstrated problem-solving abilities and a proactive approach to identifying risks, resolving challenges, and improving processes
- • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience
- • Ideal: Experience working in a customer-facing role at a software company serving small business owners
- • Prior experience working with beauty industry clients, salons, or creative professionals is highly beneficial
Benefits
- Full-time employment
- Remote position
Company Overview