Note: The job is a remote job and is open to candidates in USA. Grainger is a broad-line distributor serving customers with maintenance, repair, and operating products and value-added solutions. The Account Manager drives profitable sales growth within an assigned customer portfolio, develops long-term customer relationships, identifies growth opportunities, and owns account strategy and performance for the territory.
Responsibilities
- Develop and expand relationships across all levels within assigned accounts, effectively selling Grainger’s products, services, and value-added solutions
- Maintain a disciplined call plan, dedicating approximately 80% of time in the field and 20% to administrative activities
- Owns and consistently delivers against sales, margin, and growth targets for assigned accounts
- Drive profitable growth by identifying account potential, prioritizing opportunities, and developing and executing structured account plans using tools such as Reports and Strategic Selling Plans
- Manage and track pipeline, activities, and performance using CRM and other sales enablement tools
- Identify, engage, and leverage internal and external resources (e.g., specialists, suppliers) to maximize opportunities, remove barriers, and ensure customer satisfaction
- Expand adoption of Grainger value-added solutions (e.g., eCommerce, inventory management programs) to increase customer stickiness and share of wallet
- Maintain full ownership of the customer relationship, including issue resolution, escalation, and overall account health
- Identify, engage, and leverage internal and external resources (e.g., specialists, suppliers) to maximize opportunities, remove barriers, and ensure customer satisfaction
- Expand adoption of Grainger value-added solutions (e.g., eCommerce, inventory management programs) to increase customer stickiness and share of wallet
- Maintain full ownership of the customer relationship, including issue resolution, escalation, and overall account health
Skills
- Bachelor's Degree
- 3+ years
- • Proficiency in Microsoft Office and CRM/sales management tools
- • Fluent bilingual communication skills (English and Spanish), both verbal and written
- • Proven ability to work independently with high energy, accountability, and results orientation
- • Strong consultative selling, negotiation, presentation, relationship management and influencing skills across multiple customer stakeholders
- • Ability to articulate value proposition, total cost of ownership (TCO) and business impact to customers
- • Ability to build relationships at all organizational levels and negotiate contracts as needed, with leadership support
- • Self-motivated with strong organizational, time management, and problem-solving skills
- • Strong business acumen with the ability to adapt, learn quickly, and respond effectively to changing business needs
- • Possess the technological capabilities and understanding to communicate in today's business environment
- • Valid Puerto Rico driver's license, reliable transportation and insurance required. Upon Hire required
- Role requires approximately 80% field-based work and 20% administrative responsibilities, supporting operations across the northern territory of Puerto Rico
- Bachelor's degree preferred or equivalent professional experience
- 3–5 years of successful B2B sales experience (MRO, industrial, safety, or distribution preferred)
Benefits
- This role is eligible for an incentive target of up to % or $14,000.00, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program.
- Hybrid work location type.
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
Company Overview