Note: The job is a remote job and is open to candidates in USA. Oktopost is a company focused on helping B2B organizations leverage social media for measurable growth. They are seeking a driven and proactive Account Manager to build long-term relationships with clients, ensuring customer satisfaction and driving account growth.
Responsibilities
- Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs
- Cultivate strong, long-term relationships with clients to enhance retention and loyalty
- Lead the expansion and renewal processes for a diverse portfolio of customers
- Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform
- Analyze client needs and identify opportunities for upselling and cross-selling additional features and services
- Develop and maintain accurate forecasting and reporting
- Follow and continually execute the Oktopost process for account managers
Skills
- 2-6 years of B2B experience in Account Management or a similar client-facing or selling roles
- Proven sales experience with a track record of meeting or exceeding quotas
- Exceptional presentation, verbal, and written communication skills
- Strong organizational skills and the ability to thrive under pressure
- Familiarity with Salesforce is a plus
- Experience working in a SaaS environment is beneficial
- Knowledge of the digital marketing and social media world is advantageous
Benefits
- Professional growth: Formal learning & development programme.
- Perks & benefits: Private healthcare
- Perks & benefits: company socials
- Perks & benefits: 401k with employer match
- Days off: Flexible vacation day policy
- Days off: Quarterly Recharge Days
- Monthly Allowance: $100 per month expense account
Company Overview