Note: The job is a remote job and is open to candidates in USA. Neon Canvas is a digital marketing agency seeking an Account Manager to join its growing team. The role manages client relationships and retention, communicates marketing strategies and campaign performance, interprets analytics, supports onboarding, coordinates client content shoots, and ensures successful delivery of marketing solutions.
Responsibilities
- Develop and maintain long-term relationships with clients and key stakeholders, owning client retention as a core priority
- Clearly communicate marketing concepts, strategies, and campaign performance to clients, particularly healthcare professionals, to ensure understanding and alignment on goals
- Read and interpret marketing analytics reports (Google Analytics, Meta Business Suite, and similar platforms) and translate the findings into clear updates for clients
- Proactively identify and address client needs before they become issues, staying ahead of questions, concerns, or gaps in service
- Guide new clients through the onboarding process, ensuring a smooth transition and setting the foundation for a strong long-term relationship
- Travel to client practices for on-site content shoots, coordinating logistics and ensuring a smooth experience for the client
- Act as a liaison between clients and our internal team to facilitate seamless communication and project execution
- Support clients through various communication methods such as email, phone, screenshare, and in-person meetings
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Learn and adapt quickly in a fast-paced environment to enhance your professional growth
- Deliver exceptional customer service daily, keeping current clients satisfied, engaged, and retained
- Collaborate with the sales team to onboard new clients, integrate them smoothly, and foster ongoing client relationships
Skills
- • Bachelor's degree in Business, Marketing, or a related field
- • 2+ years of professional experience in a marketing, advertising, or digital marketing role
- • Comfortable reading and explaining marketing analytics and performance reports to clients
- • Demonstrated ability to communicate effectively at all levels of an organization, including with executive and C-level stakeholders
- • Proven ability to anticipate client needs and take initiative without waiting to be asked
- • Strong listening, negotiation, and presentation skills
- • Excellent verbal and written communication skills
- • Thorough understanding of digital marketing fundamentals, with a commitment to continuous professional development in the field
- • Natural ability to build relationships characterized by integrity, reliability, and maturity
- • Ability to travel by air for client site visits and content shoots, up to 20% of the time
- Candidates should live within a reasonable distance of a major airport
Benefits
- Quarterly bonuses offered based on client retention.
- Unlimited PTO + paid company holidays.
- 401(k) plan with employer contribution.
- Health, dental, and vision insurance.
- Fully remote role with a collaborative, connected team culture that values creativity, autonomy, and quality.
- The chance to work on meaningful projects that make a difference for real people and small businesses.
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