Note: The job is a remote job and is open to candidates in USA. Jumo Health is a Patient Experience Organization that helps patients and caregivers make informed decisions and remain engaged throughout clinical research studies. The Account Manager will own senior client relationships across biopharma, biotech, and CRO portfolios, leading pre-award planning, account governance, portfolio oversight, internal coordination, growth, and retention.
Responsibilities
- Partner with Sales and client stakeholders during the pre-award phase to scope and structure the portfolio of work — defining the set of materials, timelines, budgets, and sequencing approach that will underpin the engagement
- Drive revenue growth within the existing client base by identifying and qualifying opportunities for expanded scope, new workstreams, and renewals — deepening the partnership rather than hunting new logos
- Lead a structured handoff to Project Managers at point of award, ensuring delivery teams are fully equipped with scope, client context, expectations, and account-level commitments
- Own the senior client relationship for an assigned portfolio, serving as the primary escalation point and strategic partner throughout the engagement lifecycle
- Establish and maintain account governance rhythms — including regular account reviews, QBRs, and executive touchpoints — to ensure alignment on priorities, performance, and partnership health
- Monitor account health holistically across all active and planned work, identifying risks and opportunities that span individual projects
- Serve as the client's primary window into their full body of work — maintaining a consolidated, real-time view of all active engagements across timelines, capacity, and delivery status
- Lead ongoing portfolio-level planning conversations, helping clients sequence and prioritize work as their trial portfolio evolves
- Develop and deliver account-level reporting that aggregates performance metrics, utilization, and strategic progress across projects — translating delivery data into a clear picture of partnership value
- Serve as the voice of the client internally, providing Project Managers and delivery teams with the account context, client expectations, and strategic framing they need to execute effectively
- Escalate systemic issues — those that cut across multiple projects or reflect a broader relationship risk — with a proposed path to resolution
- Ensure continuity between pre-award commitments and post-award execution by staying closely partnered with Project Managers through the delivery lifecycle
- Identify and qualify opportunities for scope expansion, new workstreams, and contract renewal within existing accounts
- Partner with Business Development on warm handoffs for new logo accounts and on strategic growth initiatives tied to the existing client base
- Maintain accurate account data, pipeline, and renewal forecasts in HubSpot
- Maintain a consolidated view of all active engagements within each account, providing clients with cross-project visibility into timelines, capacity, and delivery status
- Lead ongoing portfolio-level planning conversations with clients, helping them sequence and prioritize work as their trial portfolio evolves
- Develop and deliver account-level reporting that aggregates performance metrics, utilization, and strategic progress across projects
Skills
- • 5+ years in account management, program/project management, customer success, solutions delivery, or operations (life sciences preferred)
- • Experience managing multi-project client portfolios, with the ability to maintain a consolidated view across concurrent engagements
- • Experience partnering with Sales in pre-sales discovery, solution design, and/or scoping
- • Proven ability to translate pre-sale commitments into operational plans and measurable outcomes
- • Demonstrated ability to own client relationships post-sale, including governance rhythms, QBRs, and executive-level account reviews
- • Excellent communication and facilitation skills; comfortable leading discussions with executive stakeholders
- • Strong analytical and organizational skills; effective in ambiguity and fast-moving environments
- • Comfortable working cross-functionally — influencing delivery, strategy, and finance teams without direct authority
- • Experience supporting clinical trial recruitment, patient engagement, or retention programs
- • Familiarity with clinical trial operations or patient-facing content development
- • Familiarity with CRM and delivery tools (e.g., HubSpot preferred)
- • Experience with SOW and change control, capacity planning, and KPI/dashboard development
Benefits
- Remote-first organization; this role will primarily work remotely, with occasional in-person meetings or team gatherings as business needs arise.
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