Note: The job is a remote job and is open to candidates in USA. AskNicely is hiring an Account Manager to own the commercial lifecycle of a portfolio of existing B2B SaaS accounts. The role focuses on protecting and growing revenue through renewals, cross-sells, upsells, churn mitigation, and close partnership with Customer Success.
Responsibilities
- Commercial Ownership: Manage a portfolio of 150-200 existing AskNicely accounts ($2M - $3M ARR), owning the entire commercial lifecycle including renewals, cross-sells, and up-sells
- Strategic Portfolio Management: Continuously analyze your book of business to accurately forecast where churn is likely to happen and where expansion opportunities exist. Develop and execute proactive plans to mitigate risk and capture growth
- Contractual Accountability: Confidently navigate commercial conversations, negotiations, and renewals. You will be responsible for holding customers accountable to their signed contracts, commitments, and the standard terms and conditions under which AskNicely operates
- Cross-Functional Collaboration: Partner closely with the Customer Success (CS) team. While the CSMs are primarily responsible for driving product utilization and adoption, you and the CSM will work hand-in-hand in a "divide and conquer" approach to ensure overall account health, retention, and growth
Skills
- 3+ years of experience in Account Management, Customer Success (with a commercial quota), or an equivalent quota-carrying role managing a B2B SaaS book of business
- Demonstrated experience handling complex contract negotiations, driving renewals, and holding clients accountable to mutual agreements and T&Cs
- You can easily point to past examples of how you mapped out a book of business, identified churn risks, and executed an expansion plan
- Strong ability to work cross-functionally
- You know how to build a strong internal partnership with Customer Success teams to divide responsibilities, align on account strategies, and deliver a seamless customer experience
- You are highly motivated by metrics, revenue targets, and maximizing NRR
Benefits
- Free optional health insurance through Southern Cross
- Accrue up to 4 weeks annual leave, plus 5 extra "Nice Days" per year
- Flexible, remote work environment
- 8 Weeks Paid Parental Leave
- Yearly Learning and Development reimbursement stipend
Company Overview