Note: The job is a remote job and is open to candidates in USA. Aon is hiring for an Account Manager for our Affinity Healthcare division. In this role, you will manage and retain a portfolio of high-value healthcare accounts, ensuring strong client relationships and outstanding renewal outcomes.
Responsibilities
- Manage the entire renewal cycle for a portfolio of high-touch, high-premium healthcare accounts, including healthcare businesses and practices, schools, and DSOs
- Serve as primary relationship lead for clients and brokers, ensuring consistent communication and service delivery
- Proactively identify retention risks and develop strategies to maintain and grow accounts
- Coordinate closely with underwriting to deliver high-quality renewal outcomes
- Lead renewal discussions, pricing reviews and negotiations, and client presentations
- Build and maintain positive relationships with clients and key broker partners
- Serve as a trusted advisor by providing insights on coverage solutions, industry trends, and market conditions
- Manage accounts that are serviced directly with clients as well as those supported through strategic broker relationships
- Deliver a high-touch, personalized service experience for large and complex accounts
- Ensure responsiveness and timely resolution of client and broker inquiries
- Own retention goals and renewal targets and outcomes for the assigned portfolios
- Monitor account performance, renewal status, and key retention metrics and growth
- Maintain accurate forecasting and provide regular updates to leadership
- Seek opportunities to strengthen client relationships and support long-term portfolio growth
- Contribute to retention strategies and business planning initiatives across the Affinity Healthcare Division
- Provide elevated service models for large, complex, high-premium accounts
- Handle partner and brokers concerns and resolve issues quickly and effectively
- Continuously improve the client experience through proactive engagement
- Collaborate across underwriting, operations, marketing, sales and customer service teams to ensure seamless support
Skills
- 5-7 years of experience in account management, client retention, or relationship management, preferably within the insurance or financial services industry
- Valid P&C license
- Demonstrated track record of handling and maintaining high value client relationships in the insurance MGA or carrier space
- Experience working with brokers, agents, and direct client relationships
- Experience developing and providing feedback on commercial lines operations
- Outstanding communication and interpersonal skills
- Strong analytical and negotiation abilities
- Strong planning and organizational skills with the ability to manage multiple priorities and consistently meet deadlines
- Ability to efficiently implement critical initiatives and deliver measurable results
- Self-starter with the ability to work independently while collaborating effectively across teams
- High-reaching approach with a focus on achieving and exceeding sales targets
- Bachelor's degree preferred or equivalent years of industry experience
Benefits
- A 401(k) savings plan with employer contributions
- An employee stock purchase plan
- Consideration for long-term incentive awards at Aon’s discretion
- Medical, dental and vision insurance
- Various types of leaves of absence
- Paid time off, including 12 paid holidays throughout the calendar year
- 15 days of paid vacation per year
- Paid sick leave as provided under state and local paid sick leave laws
- Short-term disability and optional long-term disability
- Health savings account
- Health care and dependent care reimbursement accounts
- Employee and dependent life insurance and supplemental life and AD&D insurance
- Optional personal insurance policies
- Adoption assistance
- Tuition assistance
- Commuter benefits
- An employee assistance program that includes free counseling sessions
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