Note: The job is a remote job and is open to candidates in USA. Direct Travel is a leading provider of corporate travel management services. As a Mid-Market Account Manager, you will be the strategic partner and primary point of contact for a portfolio of mid-sized corporate clients, responsible for driving client satisfaction, retention, and growth.
Responsibilities
- Serve as the day-to-day contact for a portfolio of mid-market clients
- Develop and execute strategic account plans tailored to each client’s business goals
- Conduct regular business reviews to analyze travel trends, program performance, and savings opportunities
- Identify upsell and cross-sell opportunities in collaboration with product and sales teams
- Act as an internal advocate for clients, coordinating with operations, technology, and supplier teams to ensure service excellence
- Maintain high client satisfaction scores and meet retention targets
- Support implementation of new services or solutions
- Stay current with travel industry trends, technologies, and best practices
Skills
- 3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment
- Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.)
- Proven track record in client relationship management and revenue growth
- Exceptional communication and presentation skills
- Analytical mindset with the ability to translate data into actionable insights
- Self-motivated, organized, and able to manage multiple accounts and priorities
- Bachelor's degree in Business, Travel/Hospitality, or a related field preferred
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Employee rewards and recognitions program
- Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support
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