Note: The job is a remote job and is open to candidates in USA. USA TODAY Co., Inc. is a diversified media company dedicated to empowering and enriching communities. The Account Manager will work closely with clients to manage their advertising campaigns and ensure effective communication, while also supporting the sales team in various tasks.
Responsibilities
- Ensure effective client interaction and communication within our existing client base to enhance retention rates
- Ability to explain complex technical concepts to potential and current clients
- Present creative concepts, campaign updates, and next-step recommendations to clients
- Lead onboarding calls and client kickoff conversations
- Coordinate with fulfillment, creative, SEO, listings, video, vendor, and operations teams as needed
- Support salesperson in updating Salesforce.com
- Support salesperson with meeting preparation, proposal creation, contract distribution, and gathering marketing materials as needed
- Perform general administrative duties as required
Skills
- 3+ years working experience in a marketing, sales (inside or outside) or customer service role
- Solid demonstration of experience working in Digital Advertising
- Proficient use of Microsoft Office applications including Microsoft Word, Excel and PowerPoint
- Highly organized, proactive, accountable, and self-aware
- Strong communicator with client-service instincts
- Familiarity with CRM tools, such as Salesforce.com, or other database systems
- English is Preferred
Benefits
- Unparalleled digital and marketing training for continuous learning
- Intensive 2-3 week onboarding for new hires
- Outstanding Benefit options including: Comprehensive Health, Dental, Vision, HSA, FSA, Life Insurance, Pet Insurance, 401K and more.
- Generous MTO Time off package including Company Paid Holidays
- Energized and passionate team with a fun and flexible workplace
Company Overview