Note: The job is a remote job and is open to candidates in USA. Brinqa provides unified cyber risk management and security analytics through a cybersecurity knowledge platform. The Account Manager will manage strategic enterprise customer relationships, drive adoption and customer value, and identify upsell, expansion, cross-sell, and renewal opportunities. The role also involves executive stakeholder engagement, account planning, customer health tracking, and cross-functional collaboration to achieve customer outcomes.
Responsibilities
- Own the commercial relationship with assigned strategic accounts, acting as the primary business point of contact post-sale
- Work closely with the Customer Success team to drive customer satisfaction by ensuring effective adoption and utilization of Brinqa solutions
- Identify opportunities for upsell, cross-sell, and expansion of Brinqa offerings within existing accounts
- Support the Customer Renewals team to ensure 100%+ net revenue retention and long-term customer value
- Build executive-level relationships and become a trusted advisor to customer stakeholders, including CISOs, security leaders, and risk executives
- Partner with Customer Success, Product, and Sales Engineering to ensure customer outcomes are achieved and any issues are quickly resolved
- Develop account plans to align Brinqa's roadmap with customer needs and strategic priorities
- Track customer health metrics, usage data, and feedback to identify growth opportunities and mitigate churn risks
- Advocate for customer needs internally and bring insights back to the Brinqa team to inform product and go-to-market strategy
Skills
- 5+ years of experience in account management, customer success, or enterprise sales in a SaaS environment
- Experience working with large, complex enterprise customers in cybersecurity, IT risk, or compliance domains
- Strong understanding of cybersecurity concepts such as vulnerability management, risk prioritization, and threat exposure is highly desired
- Proven track record of exceeding retention, upsell, and expansion goals
- Ability to navigate complex organizations and build strong relationships with technical and executive stakeholders
- Excellent communication, presentation, and consultative selling skills
- Highly organized with strong account planning and forecasting capabilities
- Experience using Salesforce and other customer engagement tools
- Prior experience in a cybersecurity software company
- Experience working cross-functionally with Customer Success, Renewals, and Product Management
Benefits
- Uncapped commissions
- Remote - US
- Fast Career Growth – As Brinqa grows, your career path accelerates with it.
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