Note: The job is a remote job and is open to candidates in USA. Catalent is a global leader in drug development and delivery, and they are seeking an Account Executive for their Wellness division. This role involves managing customer relationships, developing account plans, and driving new business growth in the nutritional dietary supplement industry.
Responsibilities
- Manage business relationships with assigned customers, including pricing, contract extensions/amendments, forecasting, periodic business review meetings, and addressing customer service-related issues
- Set account objectives and establish plans to achieve results. Ensure alignment with Catalent’s Standards of Business Conduct
- Engage daily in activities that drive meeting or exceeding financial targets
- Work with internal teams across Catalent (Customer Service, Commercial Operations, Marketing, Legal, Finance, Project Management) to maintain effective communication with key internal stakeholders to ensure all account management activities are conducted in a coordinated, team-based fashion
- Plan and participate in regular internal business review meetings to present strategic plans and progress within the assigned territory
- Develop and build the funnel to drive new business through prospecting, outreach, relationship building, and qualifying leads, captured in Salesforce with specific actions leading to successful closures
- Manage opportunities from start to finish, including tracking in Salesforce, defining scope, creating pricing strategies, handling customer credit, confirming confidentiality agreements, negotiating, and closing deals. Ensure thorough and timely handoff to internal project managers and product development teams
- Employ a consultative approach with regular meetings for capabilities reviews, site visits, business updates, and innovation discussions. Prepare well for calls/visits with a clear agenda and meeting outcome goals. Must be natural and curious in front of customers to understand client needs and develop tailored, innovative solutions
- Develop and deliver customer-facing presentations, leveraging existing resources to create a unique value proposition. Use formal and informal communication methods to assure a detail-oriented approach to follow up with rapid response and follow through to customer inquiries, opportunities, and issues
- Gather and analyze competitive intelligence through trade shows, articles, newsletters, and customer feedback. Stay informed about market trends and new launches in collaboration with Catalent’s Marketing Team
- Use gathered intelligence to inform and enhance Catalent’s competitive positioning in the industry
- Adhere to corporate responsibilities by staying current with internal training, tracking opportunities, submitting expense reports, managing time off, and complying with travel and gift policies. Ensure confidentiality and ethics standards are met
- Engage in annual goal setting, track progress, and drive career development activities with your director. Pursue continuous learning through feedback, mentorship, and professional development opportunities
- Travel 25-50% to Catalent sites, customer sites, tradeshows, and industry events. A passport is required
- Other tasks and duties as assigned
Skills
- A BS/BA degree is required
- Minimum 3 years in a business development role, with relevant experience in the outsourcing market (CMO, CRO, CSO) preferably in the nutritional dietary supplement space
- Excellent oral and written communication and presentation skills required
- Proven ability to organize and plan work, manage travel, and balance multiple priorities effectively required
- Ability to work effectively as a member of cross-functional teams required
- Strong computer skills required, including Microsoft Word, Excel, and PowerPoint
- Must be willing and able to travel up to 50% to visit clients, attend tradeshows, participate in training, as well as meet with clients in Catalent's manufacturing facilities
- This position required to work from home is not eligible for relocation assistance
- Experience using Salesforce or similar customer relationship management tools
Benefits
- Competitive Medical, Dental, Vision, Life Insurance, and 401K
- 19 days PTO & 8 paid holidays
- Global exposure, defined career path and annual performance review and feedback process
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