Note: The job is a remote job and is open to candidates in USA. AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure. The Account Delivery Manager (ADM) will be the primary point of contact for customers, managing relationships and ensuring service delivery across the customer lifecycle.
Responsibilities
- Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals
- Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned
- Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships
- Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome
- Manage the onboarding of new customers in collaboration with AMPECO’s experts
- Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts
- Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly
- Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines
- Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery
- Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge
- Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform
- Stay current on eMobility, EV charging trends and our evolving product capabilities
Skills
- 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar
- A track record of building strategic relationships with both operational and technical stakeholders
- Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations
- Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines
- Comfort in orchestrating internal experts and aligning multiple parties around a common goal
- A growth mindset - you pick up new skills as the role and product evolve
- Fluent written and spoken English
- B2B SaaS or complex B2B products preferred
Benefits
- Competitive salary and performance-based incentives
- Flexible work environment
- Opportunity to grow with a mission-driven startup in a high-impact industry
- Direct involvement in shaping the customer experience and product roadmap
Company Overview