Note: The job is a remote job and is open to candidates in USA. The hiring client is an established healthcare technology company serving healthcare practices with practice-management software and integrated payments. The Account Executive sells embedded payments to existing customers and new prospects, manages the sales cycle through onboarding, and identifies opportunities to cross-sell patient engagement and other platform solutions.
Responsibilities
- Own the full sales cycle for the payments product with existing customers and net new prospects
- Conduct 15–30 minute discovery calls to understand current payment workflows and pain points
- Manage payments application submission and approval
- Support office onboarding and training
- Deliver compelling product demonstrations showcasing integrated payment processing
- Build ROI-based business cases demonstrating time savings and operational efficiency
- Navigate multi-stakeholder sales involving practice managers, office administrators, and doctors
- Prospect and generate pipeline through outbound calls, emails, and targeted campaigns
- Consistently achieve and exceed monthly and quarterly revenue targets
- Use payments discovery to surface needs around patient reminders, texting, online scheduling, and administrative workload
- Where relevant, expand payments demos into adjacent products to create multi-product opportunities
- Proactively identify and prioritize high-potential accounts within the existing customer base and broader healthcare market
- Develop account-specific strategies for introducing payments solutions to both warm and cold prospects
- Leverage customer success signals and practice growth indicators to time outreach
- Research and target net new practices using competitive intelligence and market data
- Collaborate with Account Management and Customer Success for warm introductions to existing customers
- Build champion relationships with practice administrators and billing managers
- Track cross-sell whitespace across patient engagement, texting, online scheduling, and AI tools
- Identify opportunities to bundle products, increase deal size, and deepen customer relationships
- Become an expert on the embedded payments value proposition and competitive advantages
- Master key payments capabilities including terminal integration, portal payments, Apple Pay, ACH, and convenience fees
- Understand the healthcare payments landscape and practice-specific pain points including reconciliation, collections, and patient experience
- Articulate infrastructure and security benefits
- Stay current on payment processing trends, compliance requirements including PCI and HIPAA, and industry best practices
- Build working knowledge of the broader product suite so you can credibly position adjacent solutions alongside payments
- Understand and articulate the combined ROI of payments, patient engagement, texting, scheduling, and AI tools
- Maintain an accurate pipeline and forecast in CRM
- Document discovery insights, objections, and competitive intelligence
- Execute strategic follow-up sequences via email, phone, and video
- Coordinate technical resources and implementation teams for complex deals
- Track activities, conversion rates, average deal size, and sales cycle length
- Track cross-sell activity and pipeline alongside core payments metrics
Skills
- 3–5+ years of payments sales experience across embedded payments, credit card processing, payment gateways, or merchant services
- Full-cycle inside sales experience with ownership from first call through signed contract
- Proven track record of consistently meeting or exceeding quota
- Payments Industry Knowledge: Deep understanding of merchant services, payment processing, interchange, and pricing models
- Consultative Selling: Ability to conduct discovery, uncover pain points, and build compelling ROI cases
- Prospecting & Pipeline Generation: Strong outbound skills for identifying and engaging net new prospects
- Technical Aptitude: Ability to learn software quickly and confidently demo technical products
- Business Acumen: Understanding of how payment workflows impact practice operations and profitability
- Communication: Strong written and verbal communication skills; comfortable presenting via video and phone
- Self-Management: Highly organized, self-directed, and accountable for results
- Resilience: Comfortable with rejection, able to learn from losses, and willing to maintain a high level of activity
- CRM Proficiency: Experience with Salesforce, HubSpot, or similar sales tools
- Cross-Sell Mindset: Naturally looks for adjacent needs and can introduce additional products without derailing the core payments sale
- Embedded payments or software-integrated payments experience strongly preferred
- Experience selling to healthcare practices, SMBs, or vertical software customers is a plus
- Experience cross-selling or bundling complementary SaaS products is a plus
- Experience with both new business development and upselling/cross-selling to an existing customer base
- Background in healthcare technology or vertical SaaS
- Understanding of practice management workflows and medical billing
- Track record of shortening sales cycles through strong discovery and value articulation
- Experience with hybrid sales models that combine hunting and farming
- Demonstrated success expanding single-product customers into multi-product accounts
Benefits
- Uncapped commission structure
- Accelerators for exceeding quota
- Commission credit for attached patient engagement, texting, scheduling, and AI product sales
- Health, dental, and vision benefits
- Flexible PTO policy
- Direct path to Senior Account Executive and team lead opportunities
- Exposure to executive leadership and strategic planning
- Cross-functional collaboration with Product, Engineering, and Customer Success
- Opportunity to help build and scale a growing payments division
- Remote work with occasional travel for team meetings and conferences, approximately 4–6 times per year
Company Overview