Note: The job is a remote job and is open to candidates in USA. Vitu is a provider of Vehicle-to-Government technology and services for the motor vehicle industry. The Account Executive will build and maintain dealership relationships, train personnel on Vitu, provide DMV and compliance support, and address client needs and issues.
Responsibilities
- Train dealership personnel on the use of Vitu
- Meet with dealership management to review process and procedures pertaining to their DMV paperwork
- Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations
- Maintain a strong business relationship with key dealership personnel
- Provide Vitu/VITU support via phone, chat and email as needed
- Deliver exceptional customer service and support by being responsive and proactive to customer needs
- Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns
- Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits
- DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues
- Navigate a dealer's DMS to ensure that it is calculating DMV fees properly
- Conduct DMV fee trainings both in-person and via webinar
Skills
- Experience with Reports of Sale and other related DMV documents for both new and used vehicles
- Experience with DMV accounting and bundle reconciliation
- EVR program knowledge (E-filing)
- Knowledge of DMV regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Able to use various PC programs including Microsoft Word, Excel, and Google Drive
- Able to effectively communicate with high level Executives
- Able to work independently with limited supervision
- Travel is required up to 150 miles
- Account management in a business to business environment is preferred
Benefits
- Remote work arrangement
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
Company Overview