Note: The job is a remote job and is open to candidates in USA. Cecelia Health is a national virtual specialty medical practice providing personalized, data-enabled support for people with chronic conditions. The Account Executive will manage and grow strategic healthcare customer and partner relationships, develop account plans, identify expansion opportunities, and lead commercial growth efforts across complex organizations.
Responsibilities
- Serve as the senior commercial relationship owner for an assigned portfolio of strategic customers and partners
- Develop a deep understanding of each customer’s organization, business priorities, key stakeholders, strategic initiatives, and evolving needs
- Build and maintain trusted relationships with executive sponsors, day-to-day leaders, and key decision-makers across complex customer organizations
- Develop and execute strategic account plans focused on relationship strength, retention, expansion opportunities, and long-term growth
- Proactively identify opportunities to expand Cecelia Health’s relationship across additional populations, programs, disease states, business units, and solutions
- Lead expansion opportunities from identification through close
- Connect Cecelia Health’s capabilities and outcomes to customer priorities, translating program performance and emerging needs into opportunities for additional value
- Navigate complex customer environments involving multiple business units, partners, vendors, consultants, and other stakeholders to understand decision pathways and advance strategic priorities
- Serve as the internal quarterback for the commercial relationship, bringing together Account Management, Clinical, Operations, Product, Finance, Legal, and other teams as needed to support customer strategy and growth
- Partner closely with operational teams to maintain visibility into program performance, customer sentiment, risks, and opportunities while maintaining clear accountability for the commercial relationship
- Lead executive business reviews and strategic customer conversations focused on performance, priorities, future needs, and opportunities for expansion
- Maintain accurate account plans, growth pipelines, forecasts, and CRM documentation
- Own retention and growth targets for assigned customer relationships
Skills
- Bachelor's degree required
- 7+ years of experience in strategic account management, client leadership, customer success, partnerships, or related commercial roles within healthcare**.**
- Demonstrated success managing and growing large, complex healthcare customer or partner relationships
- Proven ability to identify, develop, and close expansion opportunities within existing customer relationships
- Strong executive presence and demonstrated ability to build credibility with senior customer stakeholders
- Ability to navigate complex, matrixed organizations and understand stakeholder relationships, decision-making structures, and competing priorities
- Strong commercial acumen with the ability to connect customer needs, program performance, and Cecelia Health capabilities to opportunities for growth
- Excellent communication, presentation, negotiation, and relationship-building skills
- Proven ability to lead cross-functional efforts and influence internal and external stakeholders without direct authority
- Highly accountable, proactive, and comfortable owning retention and growth targets
- Must reside in the United States
- Experience working with health plans, PBMs, large employers, government-sponsored programs, or other complex healthcare organizations strongly preferred
Benefits
- Remote work arrangement
Company Overview