Note: The job is a remote job and is open to candidates in USA. Goods & Services is a product design and engineering company serving highly regulated industries, including financial services. The Principal Program Manager will lead complex, cross-functional technical programs in client organizations, managing delivery, governance, risks, financials, and stakeholder relationships while driving continuous improvement and account growth.
Responsibilities
- Lead the planning, execution, and delivery of complex, cross-functional technical programs on behalf of client organizations, ensuring alignment with the client's business objectives, technical strategy, organizational priorities and team dynamics
- Drive definition of program scope, milestones, timelines, dependencies, resource requirements, and budget within the engagement's statement of work (SOW), while proactively managing risks, issues, and changes throughout the program lifecycle
- Understand, communicate, and execute program strategies that align with the client's enterprise architecture, security, compliance and operational standards
- Serve as the escalation point for critical program, operational, and security issues, coordinating across client and consulting-team stakeholders to drive timely resolution and effective risk mitigation
- Enforce program governance, delivery standards, KPIs, service level agreements (SLAs), and reporting to ensure successful execution and operational excellence
- Enable strategic planning for program funding, resource allocation, forecasting, and organizational change management in support of the client's business priorities and the engagement's commercial terms
- Drive continuous improvement initiatives by optimizing the client's processes, workflows, automation, and operational practices to improve scalability, reliability, and efficiency
- Partner with client engineering, operations, security, and executive stakeholders — alongside our own delivery team — to align priorities, communicate program status, and influence strategic decision-making
- Leverage data, metrics, dashboards, and analytics to measure program health, identify trends, support decision-making, and improve business outcomes for the client
- Become a trusted advisor to client senior leadership, managing stakeholder expectations and ensuring program outcomes that support account growth and a durable long-term client relationship
- Identify opportunities for expanded scope within existing client relationships and contribute to proposals and statements of work
- Own program financials — budget, forecast, burn, and change-order/scope management — in a client-billable consulting context
- Active collaboration with Goods and Services to share engagement insights, adopt shared standards, and reinforce a unified organizational approach to client work
- Proactively share customer risks that could affect delivery, budget or account health, ensuring early visibility and enabling timely mitigation decisions
Skills
- Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience
- 10+ years of experience in technical program management, business program management, or a related role leading complex, cross-functional initiatives, including significant experience in a client-facing consulting or professional services environment
- Experienced in multiple program management methodologies (waterfall, agile, scrum, kanban, lean, PgMP, SAFe, etc.), with judgment on which to apply per client and when to scale governance up or down
- Experience partnering with client engineering, operations, and business stakeholders to drive alignment, resolve dependencies, and deliver strategic outcomes
- Experience managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced client environment
- Strong analytical and problem-solving skills, with experience using data, metrics, and reporting to drive program decisions and measure success
- Excellent written and verbal communication skills, with experience presenting program status, risks, and recommendations to senior client leadership
- Proven ability to build credibility and influence cross-functional teams, including client teams where our firm holds no direct authority, and drive results
- Comfort operating as an outside advisor: building trust and credibility quickly in a new client organization without the built-in authority of an internal role
- Experience enabling others to use AI
- Tolerance for ambiguity: must be able to make sound calls and keep a program moving with incomplete information, then bring structure to the situation as it clarifies rather than waiting for clarity to act
- PMI Certification
- Experience in Financial Services sector
Company Overview
Company H1B Sponsorship