Note: The job is a remote job and is open to candidates in USA. AudioEye is hiring an Account Director to drive growth across its mid-tier customer accounts and improve revenue retention. The role owns expansion targets, manages the pipeline, leads customer growth conversations and quarterly business reviews, and partners with Customer Success and cross-functional teams to support retention and expansion.
Responsibilities
- Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals
- Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won
- Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together
- Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs
- Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy
- Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions
- Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential
- Surface feedback and escalate blockers or trends impacting growth across the customer base
- Stay current on product updates, competitive positioning, and industry trends to effectively position solutions
Skills
- 3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment
- Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history)
- Skilled at working cross-functionally and collaboratively in a team-based account model
- Strong communicator with the ability to lead strategic conversations and influence decision-makers
- Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene
- Analytical and data-driven, with the ability to spot trends and surface actionable insights
- Comfortable navigating renewal conversations that include growth components
- Experience in digital accessibility, compliance, or adjacent SaaS markets
Benefits
- Work with a talented but humble team
- Equity
- Weekly paid family meal
- 401K
- Medical, dental, and vision insurance
- Flexible PTO Policy
- 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
- For remote work conditions, a one-time stipend of $300
Company Overview