Note: The job is a remote job and is open to candidates in USA. Fingerpaint Group is a healthcare and wellness advertising agency that focuses on providing medical communications solutions. The Account Director will be responsible for the health and growth of client accounts, serving as a strategic partner and mentor to account teams while overseeing financial management and business growth.
Responsibilities
- Serve as the main strategic partner to clients, guiding strategic communications to align with their best interests
- Has clear understanding of client’s competitive market, therapeutic area, and strengths/weaknesses of the product(s) and pulls understanding through enhanced tactical execution and planning
- Lead and advise the account teams on developing and presenting new business proposals, including the incorporation of innovative solutions
- Oversee the overall health of the client relationship, frequently meeting to discuss project direction and strategic goals
- Identify and secure opportunities to expand agency business within and across existing accounts
- Review and approve all project briefs and content, ultimately ensuring all creative and scientific output is on strategy, on message, and exceeds client expectations
- Lead the forecasting process for all assigned accounts, ensuring profitability and controlling costs
- Accountable for the creation and management of annual client budgets
- Manage the financial health of the account, monitoring revenue, write-offs, and other concessions to ensure profitability
- Independently develops financial reports and processes when needed; has the ability to reach account financial goal(s) set by senior management; provides clear, frequent, and timely updates to BU leadership/senior Client Services, including trends in metrics (ie, forecasting, billability, resource management, etc)
- Actively identify and follow up on organic growth and new business leads as time permits
- Comfortably challenges clients to ensure successful project and strategic outcomes; coaches team to adapt as well to ensure successful partnership
- Manage, develop, and train the account team, ensuring high-quality output and staffing efficiencies
- Provide clear direction and mentorship to junior Client Services team members
- Ensure the team follows all agency processes and collaborates effectively across departments
- Demonstrate the ability to use strategic thinking and sound judgement to coach the team through difficult and challenging situations
- Collaborate with other account directors to maintain a consistent approach across all teams where possible
- Conduct annual performance reviews and identify developmental opportunities for team members
- Maintain a deep understanding of the client's strategic business plans and the science behind their products to provide informed direction
- Actively identify and follow up on organic growth and new business leads
- Support new business efforts by assisting with the development and delivery of client pitches and RFPs
- Possess a strong working knowledge of management platforms and provide direction to account teams (i.e., Datavision, PubStrat, Veeva, etc)
Skills
- Bachelor's degree (minimum), preferably in health sciences, marketing, or communications field
- 7-10+ years of pharmaceutical and/or medical communications agency experience
- Extensive experience with estimating costs, developing budgets, and managing project finances
- In-depth knowledge of the pharmaceutical and agency industries
- Prior supervisory experience and the ability to mentor and motivate a team
- A thorough understanding of communications planning, branding, and scientific messaging
- Strong analytical and problem-solving skills, with the ability to monitor competitor and industry developments
- Superior oral and written communication skills, with excellent presentation and interpersonal abilities
- Significant experience with and knowledge of digital projects
- Analytical mind-set with great problem-solving abilities
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to travel at least 1-2 times per quarter to meet with clients
- Advanced degree (PharmD, BSN, PhD, MS, MBA) is a plus
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