Note: The job is a remote job and is open to candidates in USA. Cleveland Clinic is a healthcare organization committed to transforming the patient experience and delivering patient-first care. The Access Optimization Analyst III will lead Epic Cadence access projects, physician practice integrations, workflow optimization, testing, change management, and scheduling solution development while serving as a technical subject matter expert. The role works remotely across the U.S. with up to 5% travel.
Responsibilities
- Be responsible for EPIC access projects, including planning, obtaining customer input and projecting resource requirements
- Manage physician practice integration into front-end EPIC systems including discovery, design, testing, implementation and optimization
- Analyze the impact on operational workflows, determine if requests are viable, and ensure requested changes conform to the Institute design
- Lead internal communication to ensure EPIC design and build standardization while continuously improving access
- Maintain the ongoing service relationship between the IT department and its direct application customer
- Lead change requests and analyze all possible impacts that will result from the requested change
- Verify Institute gatekeeper change approval and validate requested changes in production
- Verify accuracy of questionnaire and/or decision tree flow after implemented change
- Lead EPIC testing and validation efforts
- Assess priority of requests based on urgency of need, time requirements, project constraints, user efficiency and training needs
- Make recommendations of best practices while proactively seeking new system functionality and technology
- Work through complete project cycle from project identification through implementation
- Analyze flow processes and recommend ways to reduce steps and increase efficiency using technology
- Plan, schedule, and manage multiple projects
- Serve as the technical Subject Matter Expert (SME) for Epic Cadence scheduling design and access-related workflows
- Responsible for developing, maintaining, and optimizing scheduling solutions that support patient access, provider scheduling, and operational goals
- Partner with operational, Access Transformation, and ITD technical teams to standardize workflows and provide functional guidance
- Implement enhancements and ensure scheduling solutions align with enterprise standards, best practices, and organizational objectives
Skills
- Bachelor's Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or a related field and four years of EPIC system experience in an outpatient setting (preferably in an academic medical center)
- OR four years of experience supporting EPIC applications that includes optimizing
- OR High School Diploma/GED and eight years of experience in IT or a related field
- OR Associate's Degree and six years of experience in IT or a related field
- EPIC Cadence Certification at proficiency level
- Solid understanding of workflows in the ambulatory environment
- Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter
- Demonstrated progressive experience and proven success in leading and motivating peers
- Experience and comfort working at all levels of a health care organization
- Strong Epic Cadence build and workflow design experience
- Thorough understanding of patient access, provider scheduling, and ambulatory operations
- Experience with decision trees, Epic Masterfile's (SER, DEP, PRC, PLS, SGRS, BLKS, etc.) work queues, Fast Pass, and patient self-scheduling
- Ability to translate operational requirements into technical solutions
- Strong analytical, problem-solving, and workflow optimization skills
Benefits
- Remote work across the U.S., Monday through Friday from 8:00 a.m. – 5:00 p.m.
- Travel up to 5% of the time
Company Overview
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