Note: The job is a remote job and is open to candidates in USA. Highgate is a leading real estate investment and hospitality management company with a global portfolio of hotels. The Complex Group Sales Manager role is responsible for soliciting and managing accounts within a specific market segment to drive hotel revenues and support resorts including Alohilani Resort Waikiki Beach and The Royal Lahaina Resort. The position involves prospecting, closing sales, reporting, and maintaining client relationships.
Responsibilities
- Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
- Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
- Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
- Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events
- Meet or exceed set goals
- Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals
- Attend daily and weekly Highgate Hotel Business Review (HHBR) meeting as needed
- Operate the Sales Department within established sales expense budget
- Participate in required M.O.D. and office coverage as scheduled
- Maintain and participate in an active sales solicitation program
- Monitor production of all top accounts and evaluate trends within your market
- Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
- Invite clients to the hotel for entertainment, lunches, tours and site inspections
- Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc
- Assist in the preparation of required reports in a timely manner
- Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
- Meet and greet onsite contacts
- Abide by Prime Selling Time (PST)
- Develop networking opportunities through active participation in community and professional associations, activities and events
- Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
- Entertain clients
- Manage and negotiate sales transactions, ensuring smooth and successful closings
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing nametags
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
- Perform other duties as requested by management
Skills
- At least 3 years of progressive hotel group sales experience
- Role must be remote in AZ or TX; requires travel
- Must have a driver's license in the applicable state
- Must be proficient in Windows, Company approved spreadsheets and word processing
- Long hours sometimes required
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Benefits
- Role must be remote in AZ or TX
Company Overview