At Children’s, the region’s only full-service pediatric healthcare center, our
people make us the very best for kids. Come cultivate your passion, purpose and
professional development in an environment of excellence and inclusion, where
team members are supported and deeply valued. Opportunities for career growth
abound as we grow our services and spaces, including the cutting-edge Hubbard
Center for Children. Join our highly engaged, caring team—and join us in
providing brighter, healthier tomorrows for the children we serve.
Children's is committed to diversity and inclusion. We are an equal opportunity
employer including veterans and people with disabilities.
A Brief Overview
The Registration Specialist is a behind-the-scenes expert in patient
registration, ensuring the accuracy and completeness of insurance, guarantor,
and guardianship information. This role is responsible for pre-registering all
scheduled encounters across the enterprise and providing virtual/remote
registration support for on-demand needs. By maintaining thorough and accurate
patient records, the Insurance Specialist plays a critical role in facilitating
a seamless financial and administrative experience for patients and the
organization.
Essential Functions
Patient Registration & Pre-Registration
Complete full patient pre-registration for all scheduled encounters across
the enterprise, ensuring demographic accuracy, insurance verification, and
guardianship determination.
Maintain accurate guarantor and financial responsibility records in the
electronic health record (EHR) system.
Secure complete and accurate insurance details, identifying potential
coverage issues before the patient arrives for care.
Address work queues (WQs) and in-basket messages related to patient
registration and insurance updates.
Insurance & Guarantor Management
Verify patient insurance coverage, benefits, and eligibility through payer
portals and internal systems.
Identify and resolve discrepancies in insurance information before services
are rendered to prevent billing issues.
Determine and update guarantor and guardianship status, ensuring compliance
with hospital policies and regulatory standards.
Virtual & Remote Registration Support
Provide real-time registration support for virtual and remote patient
encounters, ensuring a seamless experience for both patients and clinical
teams.
Respond to urgent registration needs for on-demand services, including
walk-in, inpatient and emergency encounters when applicable.
Collaboration & Compliance
Work closely with financial clearance teams to resolve insurance-related
barriers to patient access.
Maintain a high level of accuracy in patient records to ensure smooth
downstream billing and reimbursement processes.
Adhere to HIPAA and hospital policies regarding data security, patient
privacy, and regulatory compliance.
Education Qualifications
High School Diploma High school diploma or equivalent Preferred
Experience Qualifications
Experience in patient registration, healthcare administration, or a similar
role within a hospital or clinical setting. Preferred
Skills and Abilities
Strong customer service and interpersonal skills, with a focus on
patient-centered care.
Ability to multitask and stay organized in a fast-paced, high-pressure
environment.
Detail-oriented, with a commitment to accuracy in documentation and patient
information.
Effective communication skills for interacting with patients, families, and
healthcare teams.
Licenses and Certifications
Primarily remote or back-office environment with minimal patient interaction.
Standard business hours with flexibility for urgent registration support as
needed.
Children’s is the very best for kids and the very best for your career! At
Children’s, we put YOU first so together, we can improve the life of every
child!