PROJECT MANAGER, PROFESSIONAL SERVICES
Accelerate Performance.
About CAI Software
CAI Software builds purpose-built solutions that help manufacturers, processors,
and distributors accelerate performance. Our mission is to enable manufacturers
to transform performance through a connected, AI-assisted ecosystem that
delivers visibility, control, and continuous improvement. We bring the deep
operational expertise and enterprise infrastructure to be a true long-term
performance partner.
With 6,200+ active customers worldwide and a market-leading position in every
vertical we serve, CAI combines 45+ years of industry expertise with modern
AI-driven execution - helping businesses move faster, operate smarter, and
perform at their peak. We work across 15+ industries and 10+ countries, guided
by three values built into our name: Candor, Accountability, and Impact.
CAI Business Units and the Markets We Serve
CAI Software is organized into three business units: Graphic Communications,
Process Manufacturing, and Discrete Manufacturing - aligned to the industries we
serve. This structure keeps our teams close to customer needs while operating
with the scale and support of a global software company.
Graphic Communications
This role is part of our Graphic Communications business unit, which serves the
global print and packaging industry with ERP and production software designed
for commercial printers, packaging manufacturers, promotional and transactional
print providers, sign and display manufacturers, and in-plant operations. Our
solutions accelerate performance by improving operational visibility, production
efficiency, and profitability in complex, high-volume environments.
About the Role
CAI is looking for a Project Manager to join our Graphic Communications Segment
operations team. This role is a remote role located in the United States. We
are looking for someone who has experience in large-scale software
implementations, has good project management experience and knows how to develop
and organize a project plan from discovery to go-live.
In this role, you will be responsible for managing the implementation of Graphic
Communications ERP solutions enabling our customers to achieve their business
objectives and operational results. This will include but not be limited to
project management and delivery, stakeholder and customer relationship
management, aligning with customer strategy, policy and procedures, product
customizations and scope management, team leadership, financial management,
partnering with the customer to advise and guide on change management issues and
identifying Graphic Communications PMO process improvements.
What You'll Do:
Project Management and Delivery
Development of project plans – including estimation of resource requirements
(skills, software, hardware etc) and timeframes, scheduling, budgeting,
dependency identification and management, and change management planning
Management of project delivery according to approved project plans,
objectives, budgets and document progress
Stakeholder management – through active involvement and regular communication
with key stakeholders
Project status reporting to key stakeholders including progress against
milestones, issue and risk management details and budget versus actual costs
Management of project issues and risks – including: issue and risk
identification, logging, assessment and treatment strategies
Management of project scope change through defined project change management
processes
Alignment of projects to strategic and operational plans of the Customer
Conduct of Post Implementation Reviews to identify and implement process
improvement for future projects
Completion and filing of project documentation
Consultative Relationship Building
Active promotion and realization of the benefits and value associated with
project delivery and professional service delivery in particular.
Earn the trust of key client executives and personnel through demonstrated
expertise, high quality delivery, and candid insight
Actively seek opportunities to expand value to the client within current
scope and through proposal of project extensions and additional projects
Profitability Management
Managing chargeability of Graphic Communications services resources
Managing personal chargeability
Management of stakeholder expectations in line with delivery capability and
priorities
Alignment of deliverables and business needs and requirements. Customer
awareness of an agreement with scope and contract terms. Obtaining signoff
on completion of deliverables.
Managing invoicing process including proactively building client
understanding of invoiced charges.
What We're Looking For
Bachelor’s degree or equivalent experience
8+ years including a combination of relevant experience delivering software
solutions to an external customer, Software as a Service industry experience
and project management experience
Ability to manage external customer expectations in accordance with work
priorities
Strong inter-personal and relationship management skills
Experience with different software methodologies such as Agile and Waterfall
Strong foundation in project management methodologies
Effective verbal and written communication skills
High level of presentation/persuasive communication skills
Knowledge of Print industry would be a bonus
Why Join CAI
At CAI, we are building something that matters. With 6,200+ customers across 15+
industries and active investment in AI-driven performance tools, we are
positioned to define what the next generation of manufacturing software looks
like — and we are building the team to lead that work.
Our four pillars define how we deliver for customers — and how we work:
Built to Fit - Fits how your business runs so performance comes standard
Built to Expedite - Speeds time to performance without heavy lifts or delays.
Built to Deliver - AI turns action and insights into measurable performance.
Built to Scale - Sustains and scales performance without disruption.