About Nteractive
At Nteractive, we design and deliver world-class experiential, event, and conference solutions that connect brands with people in powerful, meaningful ways.
We partner with some of the world’s most influential organizations to create large-scale, high-impact global programs — from flagship conferences and destination events to complex, multi-market activations. Our work blends strategy, creativity, technology, and flawless delivery to produce experiences that truly move audiences.
Our success is built on our people. We are a collaborative, ambitious, and values-driven agency that invests in talent, encourages innovation, and empowers our teams to take ownership and make a real difference. We believe in long-term partnerships, exceptional client service, and continuously raising the bar in everything we do.
Overview of role
The Registration Director leads registration strategy, delivery, and innovation for one of Nteractive’s highestvalue clients. This role combines hands-on event expertise with strategic oversight, ensuring every attendee journey, workflow, and data process reflects operational excellence and client partnership at the highest level. Success in this role means maintaining seamless registration experiences across the client’s full program of events, driving continuous improvement, and acting as the senior point of contact for all registration matters.
What you'll be doing
Key responsibilities and deliverables
Strategic Leadership and Planning
Own the end-to-end registration strategy for the flagship event
Define registration scope, milestones, and critical paths for each project, ensuring alignment with client objectives and event KPI’s
Lead forecasting, resourcing, planning for all registration activity in the account
Partner closely with the client and internal account team to drive innovation and consistencty across all cycles
Operational Delivery and Quality Assurance
Manage the design, build and delivery of registrations systems, ensuring consistency and compliance across all builds.
Implement robust QA, UAT and release management processes for each project.
Maintain accountability for data accuracy, GDPR compliance, and alignment with Nteractives ISO27001 standards.
Team Development & Leadership
Lead and mentor a dedicated registration team supporting this client, including managers, coordinators and contractors.
Foster collaboration, accountability and a solutions focused culture that reflects Nteractives and the clients values.
Support training and development for all registration staff aligned to this account.
Stakeholder & Client Engagement
Act as the senior point of contact for registration strategy, builds and operations.
Partner with client stakeholders to anticipate future needs and shape the registration roadmap.
Collaborate with cross-functional teams (Housing, Speaker & Content, Creative, Comms & Production)
Onsite Leadership & Logistics
Oversee all onsite registration, badging, and troubleshooting for live events
Manage supplier and vendor relationships for registration hardware, staffing and logistics
Ensure documentation, briefings, and contingency plans are in place for every activation.
Innovation, Data and Continuous Improvement
Champion new technologies, workflows, and integrations that enhance the attendee experience and operational efficiency.
Lead post event reporting and insights, turning metrics into actionable improvement plans
Maintain and evolve the client-specific registration playbook to ensure consistency, scalability, and continuous enhancement
What you will bring
Personal competencies
In this role you should exude the following competencies:
• Confident leader who inspires excellence and accountability
• Strategic thinker with strong operational discipline
• Excellent communicator with executive level experience
• Collaborative, with client focused mindset
• Data-driven and detail-oriented problem solver
• Calm and solution-oriented under pressure
Skills/experience
And should have the following experience:
• 10+ years in registration or event-technology roles, with advanced RainFocus expertise
• Deep RainFocus expertise and familiarity with large scale enterprise event eco systems
• Proven experience managing long-term client relationships and complex event portfolios
• Strong commercial acumen and supplier management experience
• Advanced proficiency in excel, reporting tools and relational databases
• Track record of leading teams and developing teams within an agency or event delivery environment
Why you'll love working here
Benefits
PTO – 20 days plus public holidays
Summer Hours
Birthday Day Off
401k – access to fund for employee contributions
Health Care – employee cover and dependent cover offered
Dental & Vision
Life Insurance
Health Advocacy Program
Wellbeing & Inclusion Initiatives including access to an EAP
Family Leave & Adoption Assistance
Rewards & Recognition incentives
Volunteering Day
Cell & Wi-Fi allowance
Generous Talent Referral Scheme
Time Off in Lieu
Other Requirements
• Based in the USA.
Quiet home environment from which to work (although the successful candidate may be required to be office based and have the ability to travel to the office to aid team collaboration or meet client needs).
• Minimum of 25MB download and 2MB upload speed for home broadband capacity to meet Nteractive homeworking business requirements.
• Liking for and ability to undertake international travel thorough the calendar.
10+ years in registration or event technology with advanced RainFocus expertise; proven client relationship and team leadership; advanced Excel, reporting tools, and relational databases; based in USA; quiet home environment with high-speed internet; international travel required.
Key Responsibilities
- leading registration strategy
- managing registration systems
- mentoring registration team
Skills & Tools
RainFocus, Microsoft Excel, relational databases
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States or United Kingdom
- Salary: USD 120,000 – 140,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
- Generous parental leave
About Nteractive
An agency designing and delivering experiential, event, and conference solutions for global brands. — Industry: Consulting Services