JOB SUMMARY:
Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.
MAIN RESPONSIBILITIES:
- Communicate via inbound telephone calls with customers
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Understand all programs, systems, and procedures necessary to perform the job effectively
- Generate fees and up-sell wherever possible
- Represent highest standards of the brand
HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:
- High School Diploma or Equivalent experience
HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:
- 1-2 years customer service experience – telephone experience
- Ability to remain highly motivated in a service environment
- Analytical thinker and problem solver
- PC proficiency
- Attention to detail and quality-oriented
- Highly energetic with motivation to assist Customers and other team members
- Active listening skills
- Multi-task oriented
- Excellent listening and interpersonal skills
- Confident and positive attitude
- Adaptive to change
- Excellent oral and written communication skills
Why Alorica?
- Comprehensive health coverage — medical, dental, and vision for you and your family
- Career growth — 80% of our promotions come from within; your path upward starts here
- Alorica University — free access to learning resources, leadership tracks, and certifications
- Tuition reimbursement — we invest in your education, not just your work hours
- Mental health support — Employee Assistance Program and wellness resources
- Great Place to Work® Certified — recognized globally for our culture and employee experience
Equal Opportunity Employer
Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
High school diploma or equivalent; 1-2 years customer service experience preferred; PC proficiency; strong communication and problem-solving skills; ability to work remotely.
Key Responsibilities
- answering inbound calls
- resolving customer inquiries
- documenting records
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- Tuition reimbursement
About Alorica
A global customer experience and call center services provider. — Industry: Information Technology