Streamside Parks is a premier property management company specializing in the operation and enhancement of RV Park Resorts & Campgrounds across the Southeast. Streamside oversees a growing portfolio of 40+ parks, delivering consistent, high-quality experiences for residents and campers alike. With a focus on operational excellence, streamlined processes, and guest satisfaction, Streamside Parks ensures each property thrives under the unified Streamside brand while maintaining a strong financial performance and a commitment to continuous improvement.
POSITION SUMMARY:
Streamside is seeking a hands-on, relationship-driven IT Manager to own the company’s technology infrastructure, vendor partnerships, and technology adoption across its growing portfolio. Reporting to the COO, this role is the point of accountability for keeping parks connected and operational, rolling out new platforms effectively, and leading Streamside’s growing use of AI tools across the organization.
New-hire account and system access is owned by HR Compliance as part of onboarding. IT partners with HR Compliance to make sure access is set up correctly, and owns resolving access issues once an employee is up and running.
The ideal candidate bridges technology and operations: technically capable enough to manage infrastructure, and personable enough to drive adoption, manage vendor relationships, and communicate clearly across all levels of the organization.
ESSENTIAL JOB RESPONSIBILITIES:
POSITION SUMMARY:
Streamside is seeking a hands-on, relationship-driven IT Manager to own the company’s technology infrastructure, vendor partnerships, and technology adoption across its growing portfolio. Reporting to the COO, this role is the point of accountability for keeping parks connected and operational, rolling out new platforms effectively, and leading Streamside’s growing use of AI tools across the organization.
New-hire account and system access is owned by HR Compliance as part of onboarding. IT partners with HR Compliance to make sure access is set up correctly, and owns resolving access issues once an employee is up and running.
The ideal candidate bridges technology and operations: technically capable enough to manage infrastructure, and personable enough to drive adoption, manage vendor relationships, and communicate clearly across all levels of the organization.
ESSENTIAL JOB RESPONSIBILITIES:
1. IT Infrastructure & Park Connectivity
- Maintain WiFi support, management, and connectivity standards across all parks — including oversight of third-party WiFi vendors/contractors where applicable, and coordination with in-house support where handled directly.
- Oversee VoIP phone infrastructure (Ubiquiti) — upgrades, standards, and ongoing management
- Establish and enforce hardware standards for park and corporate environments
- Define and manage a clear IT support and escalation path for park-level technology issues
- Support employee technology setup (devices, software, platform access) once HR Compliance initiates onboarding
2. Technology Vendor Management
- Own day-to-day relationships and performance accountability for key technology vendors: Google Suite, Campspot (incl. merchant services), K2/eCamp, Birdeye, Slack, Stadium, Hubspot, Wrike/Project management software, MS 365, Paycor, AI platform, and others as the portfolio evolves
- Ensure data integrity and consistency across core platforms (PMS, CRM, and related systems) — clean, accurate, and standardized data to support reporting, operations, and AI initiatives.
- Manage vendor renewals, service-level agreements, technology stack decisions, and contract negotiations in partnership with the COO.
- Coordinate technology support for newly acquired parks and team members — Property Management system setup, connectivity, communication platforms
- PCI-DSS training, education requirements and security
3. Communication & Workflow Technology
- Administer and expand Slack as Streamside’s primary communication and workflow platform
- Build and maintain department-level Slack workflows that improve accountability and operational efficiency
- Own email platform administration and company-wide communication tool standards
4. Guest-Facing Technology & Innovation
- Serve as systems lead for the call center and AI chatbot/voice assistant initiatives (HubSpot or future platform selection)
- Own the mobile app rollout across the portfolio — vendor coordination, marketing coordination, park onboarding, and ongoing management
- Identify and evaluate technology opportunities that improve the guest experience
- Own and maintain two-way SMS/texting capability across park properties (via PMS/CRM integration or dedicated platform), ensuring guests and staff can reliably send and receive text communications for reservations, check-in, and support requests
5. Access & Cybersecurity Governance
- Partner with HR Compliance on new-hire and termination access protocols; confirm accounts and permissions are set up correctly and on time
- Own workflow troubleshooting and resolution of employee access issues post-onboarding.
- Implement and maintain role-based access policies across all platforms; enforce MFA/SSO and password management standards.
- Monitor vendor and third-party access to company systems
- Develop and maintain basic cybersecurity standards and employee awareness practices
- Incident response and staff notification
6. AI Implementation & Technology Roadmap
- Support implementation of AI tools across the organization — researching use cases, piloting platforms, and driving adoption with department leaders
- Act as the primary point of contact for AI tools and workflow automation questions and support requests
- Maintain and update Streamside's technology roadmap in alignment with direction set by the COO
- Identify and recommend opportunities to streamline communications and workflows through automation and integrations
- Partner with the COO to evaluate and implement emerging technology initiatives
Desired Outcomes:
- Reliable, consistent technology infrastructure across all parks — connectivity and hardware issues are resolved quickly and systematically
- Fast, smooth technology setup for new parks and new employees, working hand-in-hand with HR Compliance
- Strong vendor relationships with clear performance accountability
- Clean, reliable data across core systems (PMS, CRM) that leadership can trust for decision-making and reporting
- Successful launch and adoption of call center/chatbot/voice assistant and mobile app initiatives
- Real AI adoption across departments — not just pilots
- Park teams spending less time troubleshooting technology and more time serving guests
Competencies:
- Relationship Management: Builds trust with vendors and internal teams; communicates across technical and non-technical audiences effectively
- Operational Awareness: Understands how technology decisions impact park-level operations and guest experience
- Project Leadership: Drives initiatives from concept to completion, coordinating vendors and internal stakeholders
- Systems Thinking: Sees how platforms and workflows connect across the organization
- Adaptability: Comfortable evolving the role and approach as the company grows and technology changes
- Communication: Translates technical concepts into practical, plain-language solutions for operational teams
Qualifications:
- 5+ years in IT management, technology operations, or technology enablement roles
- Experience supporting multi-location operations; hospitality, outdoor/lodging, or retail environments preferred
- Proven vendor management and technology rollout experience
- Familiarity with property management systems, communication platforms (Slack), and guest-facing technology
- Exposure to AI tools and a track record of driving adoption of new technology
- Strong communicator — comfortable presenting to leadership and working directly with park staff
- Hands-on experience with network infrastructure, VoIP, and hardware management
This job description is not intended to be an all-inclusive list of duties and responsibilities. Streamside Parks reserves the right to modify responsibilities as business needs evolve.
5+ years IT management or technology operations experience; experience supporting multi-location operations; vendor management and technology rollout; familiarity with property management systems, Slack, and guest-facing technology; exposure to AI tools; hands-on network, VoIP, and hardware management.
Key Responsibilities
- managing IT infrastructure
- overseeing vendor relationships
- implementing AI tools
Skills & Tools
Google Suite, Campspot, K2/eCamp, Birdeye, Slack, Stadium, HubSpot, Wrike, Microsoft 365, Paycor, AI platform, Ubiquiti, VoIP
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Streamside Parks
A property management company operating RV park resorts and campgrounds across the Southeast. — Industry: Hospitality and Tourism