Position Summary
The Process Documentation Specialist is responsible for building and maintaining a scalable, centralized source of truth for company policies, procedures, SOPs, and key operational documentation.
This role partners with department leaders to standardize documentation, improve access to organizational knowledge, support accreditation-readiness activities, and communicate important process and policy updates across the company. The position will also lead implementation of Masset, or a comparable AI-enabled documentation platform, to make company knowledge easier to find, use, and maintain.
Essential Duties and Responsibilities
Process Documentation & Knowledge Management
- Develop and maintain a centralized company intranet or SharePoint-based resource center for policies, procedures, SOPs, templates, and operational reference materials.
- Partner with cross-functional leaders to collect, organize, format, and publish documentation using consistent standards and templates.
- Establish practical documentation governance, including ownership, version control, review cycles, approval workflows, and archival processes.
- Drive departmental adoption of documentation standards and workflows; help leaders translate informal or tribal knowledge into usable, sustainable processes.
- Identify documentation gaps, outdated content, duplicate materials, and process inconsistencies; coordinate updates with accountable teams.
- Monitor content usage, feedback, and documentation quality to continuously improve the company’s knowledge-management practices.
Technology & Platform Implementation
- Lead implementation and adoption of Masset or another AI documentation tool, including content preparation, configuration support, user enablement, and ongoing maintenance.
Accreditation Documentation
- Own tracking, organization, and maintenance of required accreditation documentation in partnership with relevant operational and clinical stakeholders.
Change Management & Communication
- Launch and manage the monthly Change Management newsletter, communicating material process, policy, and operational changes across departments.
- Create clear, accessible communications that help employees understand what changed, why it matters, and where to find the current process.
Qualifications
Required Qualifications
- 3+ years of experience in process documentation, knowledge management, project coordination, operations, quality, compliance, or a related role.
- Demonstrated experience creating, organizing, and maintaining policies, procedures, SOPs, and internal resource libraries.
- Experience building or administering SharePoint, an intranet, or a comparable knowledge-management platform.
- Strong writing and editing skills, with the ability to convert complex processes into clear, user-friendly documentation.
- Excellent organization and project-management skills, including the ability to manage multiple workstreams, deadlines, and stakeholders.
- Strong change-management and interpersonal skills; comfortable working with department heads to secure alignment and adoption.
- High attention to detail, sound judgment, and a proactive approach to identifying and resolving documentation gaps.
- Proficiency with Microsoft 365 tools, including SharePoint, Teams, Word, Excel, and PowerPoint.
Preferred Qualifications
- Familiarity with AI-enabled documentation, enterprise search, knowledgebase, or workflow tools is strongly preferred.
- Experience supporting healthcare operations, accreditation, compliance, clinical documentation, or regulated environments is preferred.
Physical and Work Requirements
This is a remote position requiring prolonged periods of computer-based work, virtual meetings, document review, written communication, and use of Microsoft 365 and other documentation platforms.
Employment Details (Role-Specific)
Pay Rate / Salary Range: $28.00 - $32.00 Hourly
Job Type: Part-time to Full-time
Schedule: Standard Business Hours / As scheduled based operational needs
Work Location: Remote
Equal Opportunity Employer
Persante Health Care is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.
Requires 3+ years in documentation, knowledge management, operations, quality, compliance, or related work; SharePoint or intranet administration; strong writing, organization, project management, and change-management skills.
Key Responsibilities
- maintaining documentation
- implementing platforms
- communicating changes
Skills & Tools
Microsoft SharePoint, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Masset
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Part Time, Full Time
- Workplace: Remote — Mount Laurel, New Jersey, United States
- Salary: USD 58,240 – 66,560 / year
- Languages: English
About PERSANTE HEALTH CARE INC
A healthcare organization providing operational and clinical services. — Industry: Healthcare