About brighthush and the Future of Secure Collaboration
brighthush is a global leader in identity and access management, empowering millions of users—from individual developers to Fortune‑500 enterprises—to protect, share, and manage sensitive information with confidence. Our mission is simple yet profound: to make secure collaboration effortless, so that teams can focus on innovation while we safeguard their data. With a culture rooted in openness, continuous learning, and a relentless pursuit of excellence, brighthush is redefining the way organizations think about security in the cloud era.
As the world moves toward passwordless authentication, secrets management, and zero‑trust architectures, brighthush is at the forefront of delivering cutting‑edge solutions that are both powerful and user‑friendly. We are proud of our open‑source heritage, our commitment to transparency, and our community‑driven approach to product development. If you are passionate about technology, security, and helping people succeed, brighthush offers an environment where your expertise can truly make an impact.
Position Overview
We are seeking a seasoned Principal Implementation Engineer to join our Customer Success team as a full‑remote, UK‑based professional. In this role, you will become the go‑to subject matter expert for brighthush’s suite of services, guiding customers through complex deployments, troubleshooting challenges, and strategic adoption of new features. You will partner closely with Customer Engagement Managers, Engineering, and Product teams to ensure that our enterprise customers achieve their desired outcomes while maintaining the highest standards of security and reliability.
Key Responsibilities
- Subject Matter Expert (SME) Leadership: Serve as the authoritative voice on brighthush’s platform, architecture, and best practices for both internal stakeholders and external customers.
- Technical Planning & Execution: Lead the design, implementation, and optimization of large‑scale enterprise deployments, ensuring alignment with industry standards and customer objectives.
- Customer Advisory: Provide proactive guidance on security posture, integration strategies, and operational excellence, helping customers anticipate and mitigate future challenges.
- Issue Resolution & Proactive Support: Diagnose complex technical problems, orchestrate cross‑functional escalations, and deliver clear, actionable solutions.
- Dedicated Customer Point of Contact: Act as the primary liaison for named accounts, coordinating with Customer Engagement Managers and utilizing brighthush’s ticketing and communication systems.
- Quarterly Business Reviews (QBRs): Contribute to QBRs by conducting environment audits, reviewing best‑practice adoption, and highlighting new product features that drive growth and adoption.
- Bug & Feature Triage: Collaborate with Engineering and Product to prioritize bug fixes and feature requests, focusing on impact for large enterprise deployments.
- Team Knowledge Sharing: Mentor junior Implementation Engineers, develop technical documentation, and lead knowledge‑sharing initiatives with Technical Writing.
- Internal Projects & Automation: Design and implement internal tools, customer environment replicas for debugging, and automation workflows that improve efficiency for both customers and the team.
- External Representation: Represent brighthush at customer meetings, industry events, and occasional travel engagements, showcasing our expertise and building lasting relationships.
Essential Qualifications
- Proven experience in a technical role such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer.
- Strong command of Linux, Windows, and macOS operating systems.
- Hands‑on experience with container orchestration (Docker Swarm, Kubernetes, Podman) and cloud platforms (AWS, Azure, GCP).
- Solid scripting skills in Bash and PowerShell.
- Deep understanding of identity and access protocols (SAML, OpenID Connect, OAuth, LDAP, Azure Entra ID).
- Familiarity with networking fundamentals (TCP/IP, DNS, HTTP, SMTP, TLS/SSL).
- Excellent written and verbal communication skills in English, with a keen eye for grammar and clarity.
- Strong problem‑solving mindset: the ability to research, diagnose, and articulate solutions even when the answer is not immediately obvious.
- Empathy and a genuine passion for customer success and team collaboration.
- Experience working remotely in a distributed team environment.
Preferred Qualifications
- Experience with secrets management, passwordless authentication, and passkey technologies.
- Knowledge of storage protocols such as NFS, SMB/CIFS, and block storage.
- Exposure to third‑party integrations (Okta, Jumpcloud, Cloudflare, Google Workspace).
- Experience with web servers (NGINX) and relational databases (SQL).
- Background in mobile platform support (Android, iOS).
- Familiarity with GitHub workflows and CI/CD pipelines.
- Previous involvement in open‑source projects or community contributions.
Skills & Competencies for Success
- Technical Leadership: Ability to guide complex technical discussions and influence cross‑functional teams.
- Strategic Thinking: Translate customer goals into actionable deployment plans that align with business objectives.
- Communication Excellence: Articulate technical concepts to non‑technical stakeholders with clarity and confidence.
- Project Management: Manage multiple concurrent deployments, timelines, and stakeholder expectations.
- Continuous Learning: Stay current with emerging security trends, cloud innovations, and industry best practices.
- Collaboration & Mentorship: Foster a culture of knowledge sharing and support within the Implementation Engineering team.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. As a Principal Implementation Engineer, you will:
- Lead high‑impact projects that shape the future of our platform.
- Mentor junior engineers, gaining leadership experience and refining your coaching skills.
- Participate in cross‑functional initiatives, collaborating with Product, Engineering, and Customer Success to drive innovation.
- Access a curated learning curriculum, including certifications in cloud architecture, security, and DevOps.
- Join our #growth‑club, a community of peers dedicated to continuous improvement and skill expansion.
- Attend industry conferences, webinars, and internal tech talks to broaden your network and expertise.
Work Environment & Company Culture
brighthush thrives on a culture of transparency, autonomy, and shared purpose. Key highlights include:
- Fully Remote: Work from anywhere in the UK, with flexible hours that respect work‑life balance.
- Inclusive & Diverse: We celebrate differences and actively foster an environment where every voice is heard.
- Community‑Driven: Engage with our open‑source community, contribute to public projects, and influence the direction of our products.
- Supportive Leadership: Leaders who champion your growth, provide constructive feedback, and empower you to take ownership.
- Collaborative Spirit: Cross‑functional teams that break down silos and work together to deliver exceptional customer experiences.
Compensation, Perks & Benefits
While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:
- Competitive base salary aligned with market standards for senior technical roles.
- Performance‑based bonuses and equity options to share in the company’s success.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Generous paid time off, parental leave, and flexible holiday policies.
- Professional development stipend for courses, certifications, and conference attendance.
- Wellness programs, mental health support, and employee assistance resources.
- Annual team retreats and virtual social events to strengthen community bonds.
How to Apply
Ready to take the next step in your career and help shape the future of secure collaboration? Submit your application through our career portal or reach out directly to our recruiting team. We look forward to learning how your expertise and passion align with brighthush’s mission.
Why brighthush?
At brighthush, you will:
- Work with a product that is trusted by millions worldwide.
- Be part of a community that values open communication, continuous learning, and mutual support.
- Drive real change by helping organizations protect their most valuable assets.
- Enjoy a flexible, remote work environment that respects your personal and professional life.
- Grow your career through mentorship, challenging projects, and a culture that rewards innovation.
Join us and be a catalyst for secure, collaborative success across the globe. We can’t wait to hear how you will contribute to brighthush’s journey.
Apply for this job