Category: Customer Service
Location:
Location:
Zoho Management: Configure, customize, and maintain Zoho applications, troubleshoot issues, and collaborate with Zoho support teams as needed.
SOP Creation: Develop and update detailed Standard Operating Procedures (SOPs) and training manuals to streamline processes.
Client Management: Serve as the primary IT point of contact for the team, resolving issues, and ensuring a 5-star customer experience.
IT Support: Handle various IT tasks beyond Zoho, including general troubleshooting and system performance monitoring.
Data Management: Maintain accurate data and documentation for IT and administrative tasks.
Customer Feedback: Conduct post-service surveys and follow up for client reviews and testimonials.
Requirements
2+ years of experience in IT support or a similar role.
Strong expertise with Zoho applications.
Excellent problem-solving and communication skills.
Ability to create and maintain documentation and knowledge bases.
Strong organizational skills and attention to detail.
Commitment to providing outstanding customer service.
Benefits
Why Join TSP Contracting?
Opportunity to work in a collaborative and client-focused environment.
Competitive compensation and growth opportunities.
Be part of a team that values innovation and process improvement.
You can also email us athr@tspcontracting.net.
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