We are seeking a highly motivated and experienced Outreach Director to lead and
manage our Customer Outreach Program. The Outreach Director will be responsible
for developing and implementing strategic outreach initiatives aimed at
increasing security protections for governmental entities through the promotion
and education of services available through our Managed Security Services (MSS)
program. The ideal candidate will possess excellent communication skills, a
strong understanding of cybersecurity services, and a proven track record in
marketing, customer outreach, campaign management, and customer engagement. This
role is listed as remote, but candidate will need to travel to customer
locations in Texas.
Essential duties of this position include:
Provide leadership and direction for the customer outreach and growth team.
Work with Managed Security Services program leadership and vendors to
ensure a cohesive marketing and communications approach for the MSS
program.
Develop and present educational webinars focused on Managed Security
Services to inform and educate eligible customers about the benefits and
implementation of security solutions.
Create comprehensive, customer-friendly service descriptions and marketing
materials for Managed Security Services to effectively communicate the
value and features of our offerings.
Collaborate with MSS program leadership to author security services and
educational articles for inclusion in newsletters and direct customer
communications and oversee distribution to keep eligible customers informed
of the latest security practices and program updates.
Represent the organization at events and cybersecurity-related conferences,
delivering presentations on Managed Security Services to raise awareness
and educate potential customers.
Proactively engage with customers by providing prompt, consultative
guidance in response to inquiries about services and nurture leads to
convert interest into actionable engagement and service adoption.
Plan, execute, and manage comprehensive outreach campaigns aimed at
increasing customer awareness and utilization of Managed Security Services;
monitor campaign progress and report on activities, accomplishments, and
effectiveness.
Assess the success of outreach campaigns in terms of customer engagement
and the number of customers receiving Managed Security Services; identify
areas for improvement and implement enhancements to optimize results.
Compile and present the annual customer outreach report/deliverable,
detailing the efforts, successes, and future strategies of the outreach
program.
Conduct communication and training activities to ensure messaging is clear
and that customers understand how to implement and benefit from Managed
Security Services.
Perform marketing and outreach activities to grow the customer base,
including identifying new outreach opportunities, building partnerships,
and leveraging various channels to increase visibility and engagement.
QUALIFICATIONS
Required Education and Qualifications:
Bachelor’s degree and ten (10) years or more of related experience; Master’s
degree and eight (8) years or more experience; PhD or JD and five (5) years
or more experience.
Proven experience in marketing and communications, including development of
materials across digital and print mediums.
Proven experience marketing IT services, preferably cybersecurity services.
Demonstrated experience speaking and presenting at conferences, webinars, or
public events; comfortable presenting to large audiences, including groups of
500+.
Previous experience leading a team or managing staff in a marketing,
outreach, or communications function.
Must be a US Citizen and able to pass the CJIS background check
Preferred Qualifications:
Current IT or Cyber-security certification (e.g., Security+, CISSP, CISM, or
similar).
SAIC® [http://www.saic.com/] is a premier mission integrator focused on
advancing the power of technology and innovation to serve and protect our world.
Our robust portfolio of offerings across the defense, space, intelligence, and
civilian markets includes secure high-end solutions in mission IT, enterprise
IT, engineering services, and professional services. We integrate emerging
technology, rapidly and securely, into mission critical operations that
modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and
inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered
in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For
more information, visit saic.com [http://www.saic.com/]. For ongoing news,
please visit our newsroom [http://www.saic.com/who-we-are/newsroom/].